Product Operations Specialist — Data-Driven & Cross-Functional

ACTIVATE INTERACTIVE PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ACTIVATE INTERACTIVE Pte Ltd is seeking a Product Operations Specialist for a fixed-term contract in Singapore's public sector. The role focuses on ensuring operational readiness and supporting family and inter-generational products for MSF agencies.

You will partner with product managers, engineers, policy leads, and agency teams to drive incident resolution, dashboards, and effective documentation, while improving processes and governance.

Qualifications

• 2–4 years of experience as a technical business analyst or product operations specialist.
• Strong understanding of data flows, backend processes, databases, APIs, and system architecture; SQL skills.
• Ability to map complex systems into clear user journeys and operational steps.
• Experience triaging production issues and coordinating with technical teams to resolve them.
• Structured backlog management and stakeholder communication.
• Excellent written and verbal communication; ability to translate technical concepts.

Responsibilities

• Partner with product managers, engineers, policy leads, partner agencies, and helpdesk teams to ensure operational readiness for new features, launches, agency engagements, documentation, testing, and post-launch support.
• Triage, investigate, and coordinate resolution of production issues, including analysing user impact, reviewing data flows, checking logs or database records where appropriate, and working with technical teams to clarify root causes and remediation options within defined SLAs.
• Manage the backlog of ProdOps issues, including issue logging, categorisation, impact assessment, prioritisation, follow-up with owners, and reporting of key trends or blockers to management, product and operations leads.
• Scope, implement, and maintain dashboards to track helpdesk performance, production issue trends, backlog status, product-level risks, and operational metrics to support leadership reporting, prioritisation, and data-driven decisions.
• Prepare clear documentation and submissions for operational approvals, including data patches, production fixes, risk acceptance, exception handling, and other matters requiring division Director or management endorsement.
• Establish clear feedback loops between customer experience teams, helpdesk agents, product teams, technical teams, and policy stakeholders to improve issue resolution and ensure user insights drive continuous improvement.
• Improve and maintain internal tools, workflows, and SOPs, including JIRA, escalation frameworks, ticket tagging or logging standards, issue playbooks, and operational governance processes.
• Understand and map data flows, user journeys, dependencies, risks, and operational issues across systems, including identity records, data accuracy, and upstream or downstream system dependencies.
• Maintain and ensure timely updates to product documentation is carried out by both product operations and engineering team.

Skills

2-4 years exp

Data flows

SQL analysis

Issue triage

Backlog management

Cross-functional comms

Documentation

Job description

ACTIVATE INTERACTIVE Pte Ltd is seeking a Product Operations Specialist for a fixed-term contract in Singapore's public sector. The role focuses on ensuring operational readiness and supporting family and inter-generational products for MSF agencies.

You will partner with product managers, engineers, policy leads, and agency teams to drive incident resolution, dashboards, and effective documentation, while improving processes and governance.