Product Operations Lead - Education Tech Platform

NCS Group; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

NCS Group is seeking a Product Operations Specialist to establish and run operating practices that help TechBuddy deliver reliably and improve continuously. You will connect the product team with schools, service desk teams, local administrators, vendors and MOE stakeholders, ensuring launches are ready and hand-offs are smooth.

You will own operational outcomes across the product lifecycle, build scalable playbooks and cadences, and provide the information and structure teams need to make

Qualifications

• 3–5 years of professional experience in product operations, digital product delivery, service operations, business analysis, project management or a related role in a technology environment.
• Demonstrated ownership of launches, operational processes or ongoing support for a digital product or service.
• Strong analytical skills and the ability to turn product, operational and user data into clear recommendations; working proficiency with spreadsheets and dashboarding or visualisation tools.
• Experience with agile product delivery and tools such as Jira, Confluence or equivalent.
• Practical understanding of incident, problem, change or service management practices; ITIL certification is advantageous but not required.
• Experience designing SOPs, playbooks, metrics, feedback loops and cross-functional operating cadences.
• Strong systems thinking and attention to detail, with the judgement to distinguish one-off exceptions from patterns that need scalable solutions.
• Excellent written and verbal communication, facilitation and stakeholder-management skills, including the ability to influence without formal authority.
• Comfortable working autonomously in ambiguous environments and moving between strategic improvement and hands-on execution.
• User-centred and service-minded, with empathy for educators and support teams working under operational pressure.

Responsibilities

• Launch readiness for pilots, feature launches and phased school roll-outs with readiness criteria, stakeholder communications, training, support materials and go-live checklists.
• Coordinate dependencies and decision points across product, engineering, UX, school operations, service desk, local administrators and vendors.
• Plan user onboarding and change activities that help educators understand new capabilities and adopt them with minimal disruption.
• Run post-launch reviews and translate lessons into improved playbooks, controls and ways of working.
• Support Operations and Service Reliability with triage paths, escalation matrices, runbooks and ownership boundaries.
• Monitor operational health, service levels, failure points and recurring support demand; coordinate incident response and follow-through.
• Drive problem-management reviews for recurring issues and ensure root causes and actions are tracked to closure.
• Maintain accurate operational documentation and knowledge content for schools and support teams.

Skills

Product operations

Stakeholder management

Analytics

Agile

Tools

Jira

Confluence

Job description

NCS Group is seeking a Product Operations Specialist to establish and run operating practices that help TechBuddy deliver reliably and improve continuously. You will connect the product team with schools, service desk teams, local administrators, vendors and MOE stakeholders, ensuring launches are ready and hand-offs are smooth.

You will own operational outcomes across the product lifecycle, build scalable playbooks and cadences, and provide the information and structure teams need to make