Product Operation- Singapore

NetEase; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NetEase is seeking a Merchant Operations Associate to oversee shelf operations for game products on our platform in Singapore. You will identify opportunities, manage listings and pricing, and maintain daily merchant operations including campaigns and updates.

You will work with supply chain, marketing, and product teams to support key games, new releases, and marketing campaigns, ensuring smooth execution. Strong communication and negotiation skills are essential for success.

Qualifications

• Bachelors degree or above; 2+ years in e-commerce or merchant operations.
• Strong interest in gaming and familiarity with game categories (PC/console/mobile).
• Excellent communication and cross-team collaboration skills.

Responsibilities

• Identify product opportunities and manage listing, SKU updates, and daily maintenance for game products.
• Monitor pricing, GMV, traffic, and conversion; adjust pricing strategies and observe margins.
• Coordinate merchant communications, quotations, and fulfillment follow-up; improve merchant partnerships.
• Collaborate with supply chain, marketing, product and other teams to support campaigns and launches.

Skills

Gaming interest

Cross-team collaboration

Negotiation

Execution discipline

Education

Bachelors degree or above

Job description

Job Description

1. Responsible for shelf operations of game products on the platform: continuously identify product opportunities and drive product selection, listing, configuration, SKU updates, and daily maintenance; adjust operational strategies in a timely manner based on game versions, campaigns, and market trends.
2. Responsible for product pricing operations: continuously track supply costs, competitor pricing, and product profit margins; assist in formulating and adjusting pricing strategies; monitor key metrics of assigned game products such as GMV, traffic, and conversion rates, and identify root causes and corresponding solutions.
3. Responsible for day-to-day merchant operations and service quality management, including merchant communication, quotation negotiation, supply and fulfillment follow-up, and policy training; continuously improve merchant supply quality; expand high-quality merchant partnerships based on business needs.
4. Collaborate with supply chain, marketing, product, and other teams to support product-side operational requirements for key games, new releases, and marketing campaigns, ensuring efficient and smooth business execution.

Job Requirements

1. Bachelor's degree or above; 2+ years of experience in e-commerce, trading platforms, or related product/merchant operations. Experience in virtual product operations is preferred.
2. Strong interest in gaming; familiarity with at least one category among PC, console, or mobile games; ability to understand game versions, campaigns, and player spending needs.
3. Strong execution and sense of responsibility; excellent communication, negotiation, and cross-team collaboration skills; able to independently drive merchant and product operation initiatives.
4. Chinese as a working language; strong cross-cultural communication skills