Gaming Operations Manager

firerock capital pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Firerock Capital Pte. Ltd.

in Singapore seeks an experienced Game Operations professional to orchestrate live-service initiatives for a global audience, bridging development headquarters and players while driving engaging events and healthy monetization. You will own end-to-end operations, oversee community programs, localization, and data-driven optimization, coordinate with China-based R&D, and translate player feedback into action.

Qualifications

• 5+ years in mobile game operations or related field.
• Proficiency with data analysis tools (SQL, Excel, BI).
• Strong understanding of live-service monetization and player retention.
• Experience in cross-region collaboration and global launches.
• Passion for gaming, especially SLG titles.

Responsibilities

• End-to-End Game Operations: plan events, content updates, and campaigns for global markets.
• Monetization and Game Economy: develop offers and optimize in-game economy.
• Player Ecosystem Management: community engagement, VIP management, and support coordination.
• Localization and Cultural Adaptation: ensure localization quality for Western and SEA audiences.
• Data-Driven Optimization: monitor retention, engagement, ARPU, and churn to drive growth.
• Cross-Border Collaboration: liaise between Singapore team and China-based R&D.
• Creator Activation & Programme Operations: onboarding creators, access, communications, and events.

Skills

Game Operations

Data Analysis

Monetization

Live Service Management

Cross-Border Collaboration

Tools

SQL

Excel

BI tools

Job description

Location: Central Singapore

Department: Global Publishing / Operations

Employment Type: Full-time

Eligibility: Singapore Citizens and Permanent Residents only

About the Role

As a Game Operation, you will be a key architect of the player experience for our game title. You will bridge the gap between our development headquarters and the global player base, ensuring that our game not only resonates culturally in international markets but also maintains a healthy, competitive, and profitable ecosystem.

Key Responsibilities

• End-to-End Game Operations: Plan and execute in-game and offline events, content updates, operational campaigns, and other live-service initiatives tailored to global markets.
• Monetization and Game Economy: Develop and optimize monetization strategies, offers, and in-game activities while maintaining a balanced and sustainable player experience.
• Player Ecosystem Management: Manage initiatives across community engagement, player retention, VIP player management, customer support coordination and alliance ecosystem health.
• Community and Player Insights: Monitor community sentiment, player behaviour, alliance dynamics, and server conditions. Identify recurring concerns and translate player feedback into actionable recommendations for the publishing and development teams.
• Localization and Cultural Adaptation: Oversee and refine localization quality to ensure that storytelling, terminology, content, and UI/UX meet the expectations of Western and SEA audiences.
• Data-Driven Optimization: Monitor and analyze key performance indicators (retention, engagement, LTV, ARPU, conversion, and churn rate) to identify growth opportunities and improve operational performance.
• Cross-Border Collaboration: Serve as the primary liaison between the Singapore publishing team and the China-based R&D team, aligning product roadmaps, operational priorities, market requirements, and player feedback.
• Creator Activation Support: Support influencer, content creator and co-streamer activations including creator communication, game access, payment coordination, content deliverables and online or offline event logistics.
• Creator Programme Operations: Manage the onboarding of creators and external partners into the official creator programme, including application tracking, access permissions, programme communications, documentation, and ongoing operational support.

Requirements

• Language Proficiency: Professional proficiency in written and spoken English and Mandarin is required, as the role involves regular communication with our China-based R&D team on technical requirements, game design concepts, operational plans, and player feedback.
• Experience: At least five years of experience in mobile game operations or relevant similar transferable experience.
• Analytical Mindset: Strong proficiency in data analysis tools (SQL, Excel, or BI platforms) and a deep understanding of game mathematical models.
• Strong understanding of live-service game operations, monetization, player retention, and in-game economy management.
• Passion for Gaming: Passionate about the gaming industry, with extensive gaming experience and a strong understanding of SLG titles.
• Experience in one or more areas of player ecosystem management, such as community operations, player reactivation, VIP management, user feedback, customer support coordination, or server management would be a plus.