Product and Sales support Specialist

Lives Group; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

Lives Group in Singapore is seeking a Sales Support/Product Specialist to develop a deep understanding of our product portfolio and provide technical support to customers and the sales team. You will assist in preparing product documentation, respond to inquiries, and help craft quotes and proposals for potential clients.

You will collaborate with the sales team to manage customer accounts, track sales orders, and ensure timely delivery while maintaining strong customer satisfaction.

Responsibilities

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.
• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.
• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.
• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.
• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.
• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.
• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.
• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Job description

1 - 3 Years

Permanent

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.
• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.
• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.
• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Job Snapshot

Updated Date

16-12-2024

Job ID

LIVESGROUP_151

Department

Sales and Product

Location