Procurement Manager - Professional Service (BPO)

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ByteDance is seeking a Professional Service Procurement Manager to lead sub-indirect purchasing of BPO services, partnering with business units to design and optimize procurement processes for efficiency and cost reduction.

The role requires strong stakeholder management, category leadership in BPO, global benchmarking, and the ability to navigate ambiguous environments while delivering scalable procurement solutions across regions.

Qualifications

• 3+ years in BPO operation or 5+ years in procurement with category management.
• Strong sourcing principles and best practices.
• Excellent stakeholder management and communication skills.
• Ability to analyze data and support strategic decisions.
• Proven project management with multiple deadlines.
• Comfortable in ambiguous environments and organisational change.

Responsibilities

• Partner with BPO services needs and optimize procurement processes to drive efficiency and lower cost.
• Define procurement and supply strategies with business owners to enable rapid scaling.
• Benchmark the BPO service category globally and select high-quality, cost-optimized vendors.
• Manage supplier performance, establish metrics, and drive competition and flexibility.

Skills

Procurement

Stakeholder management

Analytical skills

Project management

Communication

Job description

Responsibilities

The Professional Service Procurement Manager manages all purchasing activities of sub-indirect categories as BPO (Business Process Outsourcing) Services. We provide professional procurement support to multi-stockholders delivering diverse and proper sourcing solutions to different business units. Responsibilities

• - Work as business key partner with BPO services needs and deliver, implement and optimize procurement processes to drive business with higher efficiency and lower cost. - Work closely with business owners with strong business acumen, define procurement and supply strategy; help business scale quickly by providing feasibility and innovative advice. - Deep dive into the BPO service industry at global level, benchmarking category, analyzing necessary data to select high quality and cost optimized vendor base, build knowledge of procurement project management.
• - Manage supplier daily deliverables, establish performance measurement system to increase competition between vendors, secure supply, and deliver efficiency and flexibility.

Qualifications

Minimum Qualification(s)

• 3+ years of experience in BPO operation industry or 5+ years of experience in a relevant procurement role, with category management experience.
• Strong understanding and practical application of sourcing and procurement principles and best practices.
• Strong communication and stakeholder management skills, with the ability to influence effectively.
• Strong analytical skills, with the ability to support strategic decision-making and solve complex problems.
• Strong project management skills, with the ability to manage multiple competing deadlines effectively.
• Comfortable working in ambiguous environments, managing conflict and navigating organisational change.
• Willingness to travel within the region and/or internationally as required.

Preferred Qualification(s)

• Relevant professional certifications in procurement (e.g. CIPS, CPM, CPP or equivalent).
• Global BPO experience with Procurement Category or Operation / Account management in BPO industry.
• Experience working in fast-paced, preferably technology-driven environments.
• Solid understanding of global procurement regulations, strategy, market trends and best practices.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.