Processing Operations Lead — Shift Supervisor & Quality

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

PERSOL Outsourcing Singapore Pte Ltd is seeking a Supervisor to oversee daily processing operations and supervise Processing Officers. You will ensure smooth shift execution, accurate data encoding, and adherence to SOPs while maintaining high quality and compliance standards.

You will train new hires, manage shift handovers, and prepare daily reports for Management. The role requires strong leadership, good communication, and meticulous attention to detail in a fast-paced environment near

Qualifications

• Minimum GCE O Level with 2 years of supervisory experience.
• Experience in operations, processing, or similar supervisory roles preferred.
• Strong attention to detail and high level of accuracy.
• Ability to manage shift-based operations and coordinate team deployment effectively.

Responsibilities

• Supervise daily processing operations and ensure smooth shift execution.
• Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage.
• Ensure accurate encoding and processing of applications in compliance with SOPs.
• Conduct spot checks and audits to maintain work quality and compliance standards.
• Train and guide new hires on system usage, processes, and operational requirements.
• Manage shift handover and takeover, ensuring proper accountability of controlled items.
• Submit daily operational and reconciliation reports to Management.
• Ensure adherence to Authority and site operational guidelines.
• Perform any other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Education

GCE O Level

Tools

Data processing systems

Reconciliation basics

Job description

PERSOL Outsourcing Singapore Pte Ltd is seeking a Supervisor to oversee daily processing operations and supervise Processing Officers. You will ensure smooth shift execution, accurate data encoding, and adherence to SOPs while maintaining high quality and compliance standards.

You will train new hires, manage shift handovers, and prepare daily reports for Management. The role requires strong leadership, good communication, and meticulous attention to detail in a fast-paced environment near