Process Improvement Intern: Digitalisation & AI

Phillip Securities Pte Ltd; Singapore; On-site; SGD 8,900 - 13,000; Part time

Job summary

Phillip Securities Pte Ltd invites an intern to support Workplace Management (WPM) in Singapore. The role focuses on improving workplace operations, digitising processes, and developing self-service solutions.

You will assist with procurement, documentation, and project coordination while gaining exposure to AI-enabled productivity tools. The internship offers hands-on experience in process improvement, workflow design, and vendor coordination, with opportunities to contribute to workplace

Qualifications

• Proactive, curious and willing to learn.
• Comfortable with technology and digital tools.
• Interested in process improvement and problem-solving.
• Able to work independently and take ownership of assigned tasks.
• Organised and detail-oriented.
• Able to communicate effectively with different stakeholders.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Interested in AI, automation or digitalisation will be an advantage.

Responsibilities

• Review existing WPM administrative processes and identify opportunities to improve efficiency and service delivery.
• Assist in developing and implementing digital solutions to streamline routine administrative activities.
• Explore suitable AI, automation and digital tools to reduce manual work and improve productivity.
• Document current and proposed processes, workflows and procedures.
• Review existing procurement processes for routine administrative purchases.
• Assist in developing a streamlined e-commerce procurement process, including workflow, approval and control requirements.
• Support the implementation and documentation of the agreed process.
• Identify suitable administrative services that can be converted into self-service solutions.
• Assist in developing forms, workflows, guides or other digital solutions to make administrative services easier and more accessible to employees.
• Support pilot implementation and gather feedback for further improvement.
• Support workplace enhancement initiatives, including workplace beautification and plants rollout.
• Assist with coordination, implementation tracking and documentation.
• Provide operational support to WPM, including Reception coverage when required.
• Assist with day-to-day administrative and workplace management activities.
• Support the team during staff activities, training and other operational initiatives.
• Prepare SOPs, work instructions, process maps and other documentation for implemented initiatives.
• Maintain proper records and provide a final handover of completed projects.

Skills

Proactive

Tech-savvy

MS Office (Excel/PowerPoint)

Process improvement

Independent

Detail-oriented

Effective communication

AI / automation interest

Tools

Microsoft Office suite

Job description

Phillip Securities Pte Ltd invites an intern to support Workplace Management (WPM) in Singapore. The role focuses on improving workplace operations, digitising processes, and developing self-service solutions.

You will assist with procurement, documentation, and project coordination while gaining exposure to AI-enabled productivity tools. The internship offers hands-on experience in process improvement, workflow design, and vendor coordination, with opportunities to contribute to workplace