Operations & Change Management Trainee — AI-Driven Solutions

PwC Singapore; Singapore; On-site; SGD 20,088 - 31,248; Full time

Job summary

PwC Singapore is offering an Intern/Trainee role within Internal Firm Services - Operations. You will assist in analysing current processes, gathering data, and learning to identify pain points and improvement opportunities to support business needs.

You'll learn desk analysis, stakeholder engagement, user feedback collection, and the creation of user guides; plus contribute to building AI‑powered tools to enhance day‑to‑day tasks, under guidance and with a strong emphasis on timely delivery.

Qualifications

• Keen to develop themselves in process improvement and change management.
• Excellent communication skills, including writing, and a team player.
• Motivated, enthusiastic, confident and eager to learn.
• Highly organised with effective time management.
• Able to work independently and meet deadlines.

Responsibilities

• Assist in analysing current processes to identify pain points and improvement opportunities.
• Conduct desk analysis and collect data to support decision making.
• Learn methods to gather user feedback and adapt proposed solutions.
• Liaise with stakeholders across departments and functions.
• Create support materials such as user guides and SOPs.
• Contribute to building AI-powered tools for day-to-day tasks.

Skills

Process improvement

Communication skills

Team player

Time management

Independent working

Job description

PwC Singapore is offering an Intern/Trainee role within Internal Firm Services - Operations. You will assist in analysing current processes, gathering data, and learning to identify pain points and improvement opportunities to support business needs.

You'll learn desk analysis, stakeholder engagement, user feedback collection, and the creation of user guides; plus contribute to building AI‑powered tools to enhance day‑to‑day tasks, under guidance and with a strong emphasis on timely delivery.