Principal, Tied Distribution Digital Team

AIA Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

AIA Singapore is seeking an experienced IT Solutions Development professional to empower the Agency Force in the Singapore market. You will drive innovative technology initiatives, enhance sales tools such as iPoS and iSMART, and collaborate with the Distribution Digital Enablement team to ensure seamless adoption and impact.

Responsibilities include delivering integrated IT solutions, managing vendor relationships, training, troubleshooting, and coordinating with stakeholders to align business

Qualifications

• Degree in Business / Computer Science / Technology or related discipline.
• Minimum 7 years of experience, preferably in a similar role.
• Experience in the insurance industry will be an added advantage.

Responsibilities

• Deliver innovative IT solutions to empower the Agency Force.
• Transform ideas into functional Sales Tools applications.
• Continuously improve the usability of the interactive PoS (iPoS) app to increase electronic submissions.
• Support agency operations by enhancing iSMART+, iRecruit, CDA systems.
• Coordinate training sessions and gather feedback from the Agency Force and Agency Sales Team.
• Oversee project planning with stakeholders and ensure requirements are aligned.
• Coordinate Level 1 sales support for front-end applications used by Distribution Force.
• Manage agency system needs, vendor relationships, and budget administration.

Skills

IT solutions development

Project management

Training & support

Vendor management

Budget management

Stakeholder communication

Education

Degree in Business / Computer Science / Technology

Tools

iPoS

iSMART

iRecruit

CDA systems

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you will be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Deliver holistic and integrated technology solutions that empower the Agency Force and help them remain competitive in the Singapore market.

Key Objectives Include

• Enhancing agency productivity through the implementation of innovative technology initiatives.
• Supporting the Agency Force in mastering sales tools to optimize performance.
• Driving business growth by leveraging technology to create a more cohesive and integrated system for the Agency Force.

Continuously improves state-of-the-art solutions, such as the interactive Point of Sales (iPoS) application and the mobile super-app, iSMART, designed to help AIA Insurance Representatives nurture deeper relationships with customers and integrate cross-functional capabilities into a single, seamless experience.

The role will also work with the Distribution Digital Enablement team, which assists the Agency Force and Partnership Channel in navigating the suite of applications, ensuring seamless adoption and effective use of these tools.

The role involves providing comprehensive IT solutions and support to the Agency Force, enabling them to remain competitive in the Singapore market. The candidate will play a key role in developing, enhancing, and maintaining sales tools and systems to streamline operations, improve efficiency, and drive business growth.

IT Solutions Development

• Provide innovative IT solutions to empower the Agency Force.
• Transform ideas into functional Sales Tools applications.
• Continuously improve the usability of the interactive Point of Sales (iPoS) application to increase electronic submission of new cases.

System Enhancements

• Support agency operations by enhancing iSMART+, iRecruit, CDA systems.
• Implement self-help functions as part of Ease of Doing Business (EODB) initiatives.

Training and Support

• Conduct training sessions and gather feedback from the Agency Force and Agency Sales Team.
• Address queries, troubleshoot, and resolve system-related issues effectively.

Project management

• Oversee the initiation of project planning with stakeholders in developing business requirements.
• Ensure business requirements and walk-through sessions with stakeholders are conducted, so requirements and expectations are aligned.

Operations Support

• Coordinate Level 1 sales support activities for front-end applications used by the Distribution Force.
• Provide technical troubleshooting for iPoS-related issues.

Vendor, Inventory & Budget Management

• Manage agency system needs, including:
• Vendor management.
• Encryption and DNC Register compliance.
• Access control for agency systems.
• Administer Agency IT budget (hardware & software expenditures, data communications & equipment, etc)

Communication Management

• Coordinate communication channels for the Agency Force, including:
• AIA branded email communications
• LCD Broadcast System.

Requirements

Education & Experience

• Degree in Business / Computer Science / Technology or related discipline.
• Minimum 7 years of experience, preferably in a similar role.
• Experience in the insurance industry will be an added advantage.

Specific Skills (Knowledge, Skills And Competencies/ Abilities)

• Strong IT solutions development and project management skills.
• Experience in training, troubleshooting, and system enhancements.
• Proficiency in managing communication platforms and vendor relationships.
• Ability to manage budgets and coordinate effectively across teams and stakeholders.
• Excellent problem-solving and organizational skills.
• Good communication and interpersonal skills in engaging key stakeholders.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!