Talent Development, Specialist/Consultant

AIA Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

AIA Singapore is seeking a skilled Training & Development professional to lead capability development for Tied Distribution Consultants. You will design and deliver training across classroom, virtual, and e-learning formats, while analyzing performance data to close capability gaps.

The role focuses on affluent and HNW advisory skills and collaboration with multiple internal teams. You will drive learning transfer, coach leaders, and leverage digital tools to improve sales effectiveness and

Qualifications

• Minimum Diploma qualification; Degree preferred.
• CMFAS M5, M9, M9A and HI certifications required.
• Experience designing and delivering training for Affluent & HNW segments.

Responsibilities

• Design, develop and deliver training programmes (classroom, virtual and e-learning) to achieve business objectives and sales outcomes.
• Conduct TNA through stakeholder engagement and data analytics to identify capability gaps and tailor interventions.
• Develop programmes that build financial advisory competencies and high-net-worth advisory skills.
• Partner with Business Development, Sales Management, Product, Wealth and Marketing to support capability-building projects.
• Evaluate learning effectiveness and measure business impact using feedback and performance metrics.
• Leverage learning technologies to enhance learner engagement and post-training performance.

Skills

Training delivery

Sales management

Stakeholder mgmt

Data analytics

Digital learning

Financial knowledge

Coaching

Communication

Education

Diploma qualification

Degree preferred

CMFAS Certifications

ACTA/ACLP preferred

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

This role drives the capability and performance development of Tied Distribution Consultants through learning, coaching, and performance consulting interventions that improve consultant productivity, sales effectiveness, and client outcomes across protection, wealth accumulation, legacy planning, and High Net Worth (HNW) segments.

• Design, develop and deliver training programmes (including classroom, virtual and e-learning solutions) to achieve business objectives and sales outcomes.
• Conduct training needs analysis through stakeholder engagement, performance diagnostics and data analytics to identify capability gaps and develop targeted learning interventions.
• Develop and facilitate programmes that build financial advisory competencies, consultative selling skills, client engagement capabilities and High Net Worth (HNW) advisory skills.
• Partner closely with Business Development, Sales Management, Product, Wealth, Marketing and external stakeholders to support strategic business initiatives, campaigns and capability-building projects.
• Design and deliver training solutions that support consultants in serving affluent and HNW clients, including wealth accumulation, succession planning, legacy planning and insurance-based wealth solutions.
• Conduct regular evaluation of learning effectiveness and business impact using training feedback, behavioural indicators and sales performance metrics.
• Leverage learning technologies, digital platforms and data analytics to enhance learner engagement, capability planning and post-training performance measurement.
• Facilitate digital tools training and tactical programmes in support of sales campaigns and business priorities.
• Coach consultants and agency leaders to reinforce learning transfer, address performance gaps and improve sales effectiveness and productivity

Minimum Job Requirements

• Minimum 5 years of experience in training, agency development, sales management, or learning & development within the insurance, financial advisory, bancassurance, Life Insurance Group (LIG), or Tied Distribution environment.
• Proven experience in designing, developing and delivering product, sales and soft-skills training programmes across classroom, virtual and blended learning environments.
• Strong understanding of Agency Distribution/LIG business models, consultant productivity drivers and capability development frameworks.
• Experience designing and delivering training programmes for Affluent and/or High Net Worth (HNW) segments, including wealth accumulation, retirement, protection, legacy and succession planning concepts.
• Good knowledge of life insurance, wealth management and insurance-based wealth solutions.
• Demonstrated ability to conduct training needs analysis and translate business challenges into effective capability-building interventions.
• Strong coaching and performance consulting skills, with experience supporting consultants, agency leaders or sales teams to improve productivity and achieve business goals.
• Digitally savvy, with experience leveraging learning technologies and digital tools to enhance learning effectiveness.
• Strong analytical skills with experience analysing production and sales data to identify capability gaps and evaluate training outcomes.
• Excellent facilitation, communication, presentation and stakeholder management skills.
• Strong organisational, project management and implementation skills.
• Minimum Diploma qualification; Degree preferred.
• CMFAS Certifications (M5, M9, M9A & HI) required.
• ACTA/ACLP certification preferred.
• Prior experience as a Financial Consultant, Agency Leader, Sales Manager, Wealth Planner, HNW Relationship Manager, or Trainer supporting LIG/Agency Distribution will be an advantage

Believe in better with AIA.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their ‘better’ - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!