Principal Digital Transformation Consultant

Lenovo; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Lenovo is seeking a senior strategy and transformation leader to drive AI-enabled operating models and executive-level engagements across multiple industries. You will lead workshops with C-suite executives, create compelling business cases, and shape MVPs and automation packs with xIQ insights.

The role focuses on fast value realization and cross-functional collaboration. This leadership position requires 10–15+ years in digital workplace transformation, strong financial acumen, and exceptional

Qualifications

• Experience: 10-15+ years in Digital Workplace, end user computing, or managed services; 5+ years leading complex transformation programs with executive visibility.
• AI & Automation: Practical knowledge of Predictive AI, Generative AI, and Agentic patterns; capable of framing use cases, risks, and controls for executives.
• Financial Acumen: Strong command of business case development, P&L impact modeling, TCO/ROI, and cloud economics.
• Workshops & Co Creation: Exceptional facilitation skills with a track record of roadmaps and stakeholder alignment.
• Solution Depth: Familiar with modern deployment, UEM, collaboration, identity/security, analytics, and enterprise platforms.
• Product Mindset: Experience owning lifecycle of a complex enterprise product or automation platform.
• Industry Exposure: Experience in healthcare, retail, or telco; adaptable to domains.
• Communication: Outstanding executive storytelling and written/verbal communication.
• Leadership: Mentors senior consultants/architects; cross-functional collaboration.

Responsibilities

• Lead C-suite and VP-level strategy workshops to align vision, value drivers, AI adoption priorities, and operating model shifts.
• Build board-ready business cases and P&L models quantifying TCO, OpEx/CapEx, cost-to-serve improvements, and productivity impact.
• Translate AI/automation, UEM, and collaboration programs into investment theses and risk narratives for executives.
• Embed with customers during early engagement to drive discovery, process validation, and rapid prototyping.
• Define escalation paths, decision boundaries, and governance for AI-enabled operating models and HITL patterns.
• Shape MVPs, automation packs, telemetry templates, and dashboards with xIQ and Offering teams.

Skills

Strategy workshops

AI & automation

P&L modeling

Roadmap facilitation

Executive storytelling

Leadership

Tools

Lenovo xIQ

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Key Responsibilities

• 1) Strategy, Value Advisory & Executive Leadership
  • - Lead C-suite and VP-level strategy workshops to align vision, value drivers, AI adoption priorities, and operating model shifts.
  • - Build board-ready business cases and P&L models quantifying TCO, OpEx/CapEx mix, cost-to-serve improvements, productivity lift, and experience impact.
  • - Translate AI/automation, UEM, and collaboration programs into investment theses and risk narratives for executives.
• 2) Forward-Deployed Engagement & Early Value Realization (FDE)
  • - Embed with customers during early engagement to drive hands-on discovery, process validation, and rapid prototyping.
  • - Build or orchestrate lightweight integrations, automations, telemetry mappings, and xIQ insights needed to achieve the first measurable outcomes.
  • - Configure early deployment patterns across provisioning, xIQ dashboards, automation rules, or experience telemetry readiness.
  • - Own the first working version of the solution in partnership with SAs, delivery, and product.
  • - Ensure early value milestones (e.g., MTTR reduction, automation coverage, Autopilot/UEM readiness) are achieved quickly.
  • - Partner with Sales, Offering, and Marketing to craft value narratives and pursuit strategies.
  • - Mentor pursuit teams and raise win-rates through improved storytelling, qualification, and solution strength.
• 4) AI-Enabled Operating Model & HITL Governance
  • - Create hybrid AI + human operating models with clearly defined HITL touchpoints, safety constraints, and governance.
  • - Define escalation paths, decision boundaries, and quality guardrails for predictive and agentic automation patterns.
  • - Prioritize AI and automation use cases, guiding rollout into proactive support and self-heal scenarios using Lenovo xIQ.
• 5) Deep Process Discovery & FDE-Driven Product Goal Creation
  • - Run hands-on discovery using workshops, telemetry, analytics, and frontline shadowing.
  • - Translate discovery insights into product goals, user stories, and measurable outcomes.
  • - Shape MVPs, automation packs, and roadmap increments with DWS, xIQ, and Offering teams.
  • - Validate hypotheses through customer-embedded prototypes and pilots.
• 6) Solution Architecture & Hands-On Orchestration
  • - Convert business outcomes into end-to-end architecture across DWS, DaaS, UEM/Autopilot, collaboration, security, and modern support.
  • - Act as forward-deployed orchestrator during MVP: configure telemetry, align identity/security, tune automation rules, validate xIQ dashboards.
  • - Partner with architects and delivery to ensure feasibility, scalability, and optimization.
• 7) Program Governance, Change Leadership & Value Tracking
  • - Establish program governance with milestones, KPIs, risks, and dependencies.
  • - Lead stakeholder communications, executive updates, and operational readiness.
  • - Track value realization throughout MVP - pilot - scale.
• 8) Product Management Mindset & Reusable IP Creation
  • - Operate with product-owner discipline for AI/ML platforms and automation at scale.
  • - Manage backlog, MVP scope, pilot feedback loops, and release cadence.
  • - Convert customer patterns into reusable IP—frameworks, automation packs, telemetry templates.

Required Qualifications (Band 9)

• Experience: 10-15+ years in Digital Workplace, end user computing, or managed services; 5+ years leading complex, multi tower transformation programs with executive visibility.
• AI & Automation: Practical knowledge of Predictive AI, Generative AI, and Agentic patterns; proven ability to frame use cases, risks, and controls for executive decision making.
• Financial Acumen: Strong command of business case development, P&L impact modeling, TCO/ROI, and cloud economics; ability to map IT investment to business value.
• Workshops & Co Creation: Exceptional facilitation skills (discovery, value, design, governance) with a record of co creating roadmaps and gaining stakeholder alignment.
• Solution Depth: Hands on familiarity with modern deployment, UEM, collaboration, identity/security, DEX/experience analytics (Lenovo xIQ or equivalent), and service desk modernization.
• Product Mindset: Experience owning the lifecycle of a complex, data intensive enterprise product (AI/ML platform or large scale automation preferred).
• Industry Exposure: Direct experience in healthcare, retail, and/or telco, with ability to adapt patterns to domain outcomes.
• Communication: Outstanding executive storytelling, negotiation, and written/verbal communication across business and technical audiences.
• Leadership: Mentors senior consultants/architects; influences cross functional teams; collaborates across Sales, Offering, Delivery, and Partners.

Additional Locations

* Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE