Presales Specialist (Chatbot/Callbot Products)

VisionGroup; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

VisionGroup in Singapore seeks a proactive Presales Specialist to bridge client needs with scalable product solutions. You will engage clients, capture requirements, and drive opportunities toward closure.

You'll work with Product, Tech, and Delivery teams to design tailored solutions, deliver compelling demos, and support onboarding while ensuring alignment with commitments and success metrics.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• 3+ years in pre-sales, solution consulting, or technical sales.
• Strong understanding of software systems, APIs, and business workflows.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Experience with cross-functional teams to deliver tailored solutions.

Responsibilities

• Lead pre-sales activities to engage clients, understand business needs, and support the sales lifecycle from qualification to closure.
• Build strong client relationships early to ensure a smooth transition to Customer Success post-sale.
• Act as a trusted advisor, aligning client challenges with practical and scalable solutions.
• Work closely with Account Managers to capture detailed business requirements and objectives.
• Translate client needs into clear, structured documentation for proposals and internal handover.
• Develop compelling solution proposals including business workflows, functional specs, and implementation approach.
• Deliver impactful product demos and presentations tailored to client industries and use cases.
• Maintain a strong understanding of product features, roadmap, and industry trends.
• Position product capabilities effectively against client pain points and competitive solutions.
• Collaborate with Product, Tech, and Delivery teams to design realistic and scalable solutions.
• Define scope, timelines, dependencies, and success criteria clearly.
• Ensure seamless handover to Customer Success with full context, documentation, and expectations alignment.
• Support onboarding by clarifying solution design and ensuring delivery matches commitments.
• Partner with Customer Success during early onboarding stages to ensure alignment and adoption.
• Re-engage clients to identify upsell or expansion opportunities where relevant.
• Stay updated on market trends, customer pain points, and competitor landscape.
• Provide insights to improve product positioning and sales strategy.

Skills

Pre-sales expertise

Stakeholder management

Technical communication

Team collaboration

Presentation skills

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Microsoft Office

Google Workspace

ClickUp

Jira

Github

Adobe Photoshop

Job description

We are looking for a proactive and solutions-driven Presales Specialist to bridge client needs with scalable product solutions. This role requires someone who thrives in a fast-paced environment, can learn quickly, adapt on the go, and effectively manage multiple stakeholders while driving opportunities toward closure.

Key Responsibilities:

Client Engagement

• Lead pre-sales activities to engage clients, understand business needs, and support the sales lifecycle from qualification to closure.
• Build strong client relationships early to ensure a smooth transition to Customer Success post-sale.
• Act as a trusted advisor, aligning client challenges with practical and scalable solutions.

Requirements Gathering

• Work closely with Account Managers to capture detailed business requirements and objectives.
• Translate client needs into clear, structured documentation for proposals and internal handover.

Proposal and Presentation Support

• Develop compelling solution proposals including business workflows, functional specs, and implementation approach.
• Deliver impactful product demos and presentations tailored to client industries and use cases.

Product Knowledge

• Maintain a strong understanding of product features, roadmap, and industry trends.
• Position product capabilities effectively against client pain points and competitive solutions.

Solution Development

• Collaborate with Product, Tech, and Delivery teams to design realistic and scalable solutions.
• Define scope, timelines, dependencies, and success criteria clearly.
• Ensure seamless handover to Customer Success with full context, documentation, and expectations alignment.
• Support onboarding by clarifying solution design and ensuring delivery matches commitments.

Client Success Support

• Partner with Customer Success during early onboarding stages to ensure alignment and adoption.
• Re-engage clients to identify upsell or expansion opportunities where relevant.

Market Research

• Stay updated on market trends, customer pain points, and competitor landscape.
• Provide insights to improve product positioning and sales strategy.

Requirements:

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 3+ years of experience in pre-sales, solution consulting, or technical sales.
• Strong understanding of software systems, APIs, and business workflows.
• Excellent communication and presentation skills (technical & non-technical audiences).
• Experience working with cross-functional teams to deliver tailored solutions.
• Ability to work independently while collaborating effectively in a team environment.

Technical & Tool Proficiency

• Microsoft Office Suite, Google Workspace
• Collaboration tools (e.g., ClickUp, Jira, Github)
• Basic design tools (e.g., Adobe Photoshop or equivalent)

What We Expect (Working Style & Culture Fit):

• Fast-Paced Execution – Comfortable working in a dynamic environment with tight timelines and evolving priorities.
• Learn Fast, Adapt Faster – Ability to quickly pick up new products, industries, and client requirements with minimal handholding.
• Ownership & Accountability – Takes initiative and ownership of opportunities from start to finish.
• Multitasking & Prioritization – Able to manage multiple projects, clients, and deadlines concurrently without compromising quality.
• Stakeholder Management – Strong ability to coordinate across Sales, Product, Tech, and Clients effectively.
• Problem-Solving Mindset – Thinks critically and proposes practical, implementable solutions.
• Continuous Improvement – Always looking to refine processes, improve solutions, and innovate on the go.
• Resilience & Positive Attitude – Able to handle ambiguity, feedback, and pressure constructively.