Premium Lounge Experience Manager

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Front Office & Operations Manager to supervise the daily operations, hospitality services, facilities management and events at a site office. You will ensure premium guest experiences while maintaining smooth lounge and office operations.

You will lead the reception team, manage vendors and contractors, coordinate corporate events and AV support, and uphold SOPs to deliver consistency across services. Saturday events may be required.

Qualifications

• Bachelor’s degree or equivalent with at least 5 years of relevant experience; OR a diploma with at least 8 years of relevant experience.
• Experience in hospitality, facilities management, workplace operations or premium lounge operations.
• Experience managing front-office teams, vendors, contractors and service providers.
• Experience planning and supporting corporate events, including logistics and AV coordination.
• Able to obtain and evaluate quotations and monitor operational expenditure.
• Comfortable working independently and taking ownership of site operations.
• Able to work on Saturdays when events are scheduled.

Responsibilities

• Oversee daily operation and presentation of the office.
• Manage hospitality services, including F&B arrangements, scenting and indoor plants.
• Manage luxury lounge operators and service partners/brands.
• Collaborate with stakeholders for seamless lounge operations.
• Provide reception relief coverage when required.
• Manage vendors for cleaning, hygiene, pest control, security and plant maintenance.
• Plan and execute events, including F&B, logistics and venue setup.
• Coordinate live AV operations during events.
• Schedule reception team shifts and maintain SOPs.
• Track lounge utilisation and operational costs; prepare monthly reports.

Skills

Front office management

Vendors & contractors

Events planning

AV coordination

Reception coverage

Staff scheduling

Facilities operations

Hospitality operations

Education

Bachelor’s degree or equivalent

Diploma with 8+ years experience

Job description

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Front Office & Operations Manager to supervise the daily operations, hospitality services, facilities management and events at a site office. You will ensure premium guest experiences while maintaining smooth lounge and office operations.

You will lead the reception team, manage vendors and contractors, coordinate corporate events and AV support, and uphold SOPs to deliver consistency across services. Saturday events may be required.