Front Office Manager (UP5000 | Clarke Quay)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Front Office & Operations Manager to oversee daily operations, hospitality services, facilities management and events at our site office in Raffles Place.

You will ensure the smooth running of the lounge and office, deliver a premium guest experience, manage vendors and AV for events, and coordinate with stakeholders to maintain high service standards.

Qualifications

• Bachelor’s degree or diploma with relevant experience.
• 5+ years in hospitality, facilities, or lounge operations.
• Experience managing front-office teams, vendors, contractors and service providers.
• Experience planning corporate events, including logistics and AV coordination.
• Able to obtain quotations and monitor operational expenditure.
• Able to work Saturdays when events are scheduled.

Responsibilities

• Oversee daily office operation and presentation of the office.
• Manage hospitality services including F&B arrangements, scenting and indoor plants.
• Manage luxury lounge operators and service partners/brands.
• Collaborate with stakeholders for seamless lounge operations.
• Provide reception relief coverage when required.
• Manage vendors for cleaning, hygiene, pest control, security and plant maintenance.
• Oversee events and AV support, including venue setup and coordination.
• Attend Saturday events when needed.
• Plan staggered work schedules for the reception team.
• Maintain SOPs and service protocols.
• Ensure compliance with operating standards.
• Track lounge utilisation and operating costs.
• Prepare monthly utilisation and expense reports.

Skills

Front office management

Facilities management

Event planning

Vendor management

Team leadership

Education

Bachelor’s degree or equivalent

Diploma with 8+ years experience

Tools

AV equipment management

Job description

Salary:S$4,000 – S$5,000 per month
Working Hours:Monday to Friday, 9:00 AM – 6:00 PM (Saturday attendance may be required when events are scheduled)
Location:Raffles Place

Role Overview

We are looking for an experienced Front Office & Operations Manager to oversee the daily operations, hospitality services, facilities management and events at specific site office.

You will ensure the smooth running and upkeep of the property while delivering a premium experienceto guests and stakeholders.

Key Responsibilities

Lounge and Hospitality Operations

• Oversee the daily operation and overall presentation of the office.
• Manage hospitality services, including F&B arrangements, scenting and indoor plants
• Manage luxury lounge operators and service partners/brands
• Collaborate with relevant stakeholders to ensure seamless operations within the lounge
• Provide reception relief coverage when required

Facilities and Vendor Management

• Manage vendors providing cleaning, hygiene, pest control, security and indoor plant-maintenance services
• Conduct regular property inspections and ensure wear and tear is addressed promptly
• Oversee the completion and rectification of defects within the lounge
• Obtain quotations for ad hoc works, prepare recommendations for approval and coordinate contractors
• Ensure the property remains safe, presentable and operational at all times

Events and AV Support

• Manage the event-booking and approval process
• Plan and execute events held within the suite, including F&B, logistics and venue setup
• Coordinate and support live AV operations during events when required
• Attend Saturday events where operational support is needed

Team and Operational Management

• Plan and manage staggered work schedules for the reception team
• Maintain and update operational SOPs and service protocols
• Ensure service providers and employees comply with established operating standards
• Take ownership of operational matters to ensure the smooth running of the suite

Reporting and Administration

• Track lounge utilisation, F&B expenditure and other operational costs
• Prepare monthly utilisation and expense reports
• Maintain accurate operational records and supporting documentation

Requirements

• Bachelor’s degree or equivalent with at least 5 years of relevant experience; OR a diploma with at least 8 years of relevant experience
• Relevant experience in hospitality, facilities management, workplace operations, premium lounge operations or a related field
• Experience managing front-office teams, vendors, contractors and service providers
• Experience planning and supporting corporate events, including logistics and AV coordination
• Able to obtain and evaluate quotations and monitor operational expenditure
• Comfortable working independently and taking ownership of site operations
• Able to work on Saturdays when events are scheduled