Precious Metals Customer Experience Specialist - Singapore

BULLIONSTAR PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

BullionStar in Singapore is seeking a Customer Services Executive to deliver accurate, timely support to clients purchasing precious metals. You will manage inquiries by email and phone, uphold confidentiality, and use technology to improve response quality.

The role emphasizes ownership, proactive problem solving, and a customer‑centric approach to ensure every interaction reinforces trust with our customers.

Qualifications

• Excellent written and spoken English with clear communication.
• Ability to handle high volume of queries with accuracy.
• Proactive problem-solver who identifies patterns and suggests improvements.
• Customer-centric mindset and commitment to confidentiality.

Responsibilities

• Represent BullionStar in every interaction with accuracy and professionalism.
• Handle high volumes of enquiries without dropping the standard and own your KPIs.
• Look for patterns and provide recommendations to improve processes and reduce recurring questions.
• Protect customer trust by maintaining confidentiality of information at all times.
• Leverage AI and technology to draft faster responses, analyze sentiment, and automate repetitive tasks.

Job description

BullionStar in Singapore is seeking a Customer Services Executive to deliver accurate, timely support to clients purchasing precious metals. You will manage inquiries by email and phone, uphold confidentiality, and use technology to improve response quality.

The role emphasizes ownership, proactive problem solving, and a customer‑centric approach to ensure every interaction reinforces trust with our customers.