Pre & Postnatal Center Operation Manager

Beautiful Mum @ Orchard; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Staff training opportunities

Job summary

Beautiful Mum @ Orchard is seeking an Operations Manager to lead client experience, recruitment, inventory control, and staff development in a busy spa setting. You will drive service excellence, hire qualified therapists, and ensure smooth operations across procurement and training functions.

Ideal candidates bring spa operations knowledge, strong leadership, and outstanding organizational skills to maintain high performance and monthly sales targets in a fast-paced environment.

Qualifications

• Proven experience as an Operations Manager or similar in a spa or wellness setting.
• Strong background in recruitment and talent management, focusing on therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations and industry best practices.
• Proficiency with scheduling, booking systems, and MS Office.

Responsibilities

• Uphold the highest standards of customer service and client experience.
• Respond to client feedback and complaints promptly with corrective action.
• Develop and execute recruitment strategies to attract therapists.
• Conduct interviews and collaborate with Director on hiring decisions; oversee onboarding.
• Oversee onboarding to ensure new hires integrate smoothly.
• Collaborate with procurement to manage stock and inventory.
• Coordinate with stakeholders to ensure timely delivery of supplies.
• Provide guidance and training to trainers; support high performance.
• Conduct regular performance evaluations and development plans.
• Ensure outlet meets monthly sales targets.

Skills

Leadership

Team management

Customer service

Recruitment & talent management

Communication

Multitasking

Spa operations knowledge

Scheduling software

Problem solving

Tools

Scheduling software

Booking systems

Microsoft Office

Job description

Key Responsibilities:

Client Experience

• Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
• Respond to client feedback and complaints promptly, taking corrective action as needed.

Recruitment and Hiring

• Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
• Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
  Oversee the onboarding process to ensure new hires are fully integrated into the team.

Inventory

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Staff Management

• Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction.
• Conduct regular performance evaluations and implement development plans for staff.
  Ensure outlet is meeting monthly sales targets.

Key Requirements:

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office).

We regret only shortlisted candidates will be notified.