Pre & Postnatal Center Operation Manager

MOTHERLOVE JURONG PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

MOTHERLOVE JURONG PTE. LTD. is seeking an Operations Manager to uphold premium client service, manage recruitment for therapists, and oversee inventory and staff performance. You will coordinate onboarding, training, and vendor relations to ensure smooth daily operations in a spa setting.

Ideal candidates bring spa industry expertise, strong leadership, and the ability to thrive in a fast-paced environment while maintaining high service standards and meeting monthly sales targets.

Qualifications

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in scheduling/booking software and Microsoft Office.

Responsibilities

• Uphold the highest standards of customer service and ensure exceptional client experience.
• Respond to client feedback and complaints promptly with corrective action.
• Develop and execute recruitment strategies to attract therapists for the prenatal industry.
• Conduct interviews, evaluate candidates, and collaborate with the Director on hiring decisions.
• Oversee onboarding to integrate new hires into the team.
• Collaborate with procurement to manage stock levels and inventory.
• Liaise with stakeholders to ensure timely delivery of supplies and optimize inventory.
• Provide guidance and training support to trainers; conduct performance evaluations and development plans.
• Help the outlet meet monthly sales targets.

Skills

Operations management

Recruitment & talent

Leadership

Organization & multitasking

Communication & interpersonal

Spa industry know-how

Fast-paced adaptability

Software proficiency

Tools

Scheduling software

Job description

Key Responsibilities

Client Experience

• Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
• Respond to client feedback and complaints promptly, taking corrective action as needed.

Recruitment and Hiring

• Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
• Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
• Oversee the onboarding process to ensure new hires are fully integrated into the team.

Inventory

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Staff Management

• Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction.
• Conduct regular performance evaluations and implement development plans for staff.
• Ensure outlet is meeting monthly sales targets.

Key Requirements

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office).

We regret only shortlisted candidates will be notified.