Technical Support Engineer (In-Circuit Test/Boundary Scan)

Keysight Technologies; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Keysight Technologies in Singapore is seeking an experienced In-Circuit Test Engineer to provide post-sales technical support, analyze complex issues, and develop robust test strategies for new products. The role requires hands-on experience with in-circuit and boundary-scan testing, knowledge of manufacturing test processes, and scripting language exposure.

You will collaborate with cross-functional teams to ensure product reliability and timely releases, and may contribute to pre-sales

Qualifications

• Bachelor’s or Master’s degree in Electrical and Electronic Engineering or equivalent.
• 2–4 years of relevant experience as an In-Circuit Test Engineer or similar.
• Hands-on experience with in-circuit testing or boundary-scan testing systems.
• Knowledge of manufacturing test processes and BSDL.
• Scripting languages knowledge is an added advantage.

Responsibilities

• Provide post-sales technical support and develop support strategies for new products.
• Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues.
• Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel.
• Develop and implement support plans, repair strategies, and production support plans for new product introductions.
• Provide technical product and measurement consultation for presales opportunities.

Skills

In-Circuit Test

Boundary-Scan Testing

Scripting Languages

Manufacturing Test Processes

BSDL Knowledge

Education

Bachelor’s or Master’s degree in Electrical and Electronic Engineering

Tools

In-Circuit Testing Systems

Boundary-Scan Description Language (BSDL)

Job description

• Provide post-sales technical support and develop support strategies for new products.
• Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues.
• Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel.
• Develop and implement support plans, repair strategies, and production support plans for new product introductions.
• Provide technical product and measurement consultation for presales opportunities.
• Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements.
• Prepare product and process documentation, user guides, and application notes.
• Develop and deliver technical training to Keysight’s technical support teams, including Field Service Engineers and Application Engineers.
• Support technical marketing assignments with clearly defined objectives.
• Analyse and resolve a broad range of technical problems of varying scope and complexity.

Qualifications:

• Bachelor’s or Master’s degree in Electrical and Electronic Engineering or an equivalent discipline.
• 2 to 4 years of relevant experience as a In-Circuit Test Engineer, or in a similar role.
• Hands-on experience with in-circuit testing or boundary-scan testing systems.
• Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL).
• Knowledge of one or more scripting languages is an added advantage.