Post-Sales Account Specialist: Execution & Logistics

SILICON BOX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SILICON BOX in Singapore seeks an Account Specialist to manage post-sale activities, plan orders, and coordinate logistics for enterprise clients in the semiconductor sector.

The role emphasizes execution of manufacturing requirements, upselling opportunities, and close collaboration with engineering, production, logistics, sales, and planning teams to ensure timely delivery and customer satisfaction.

Qualifications

• Degree in Business, Finance, Engineering, Project/Supply Chain Management
• Min 5 years’ experience leading customer service for enterprise level clients
• Proven track record of success in client engagement, upsell, and execution outcomes
• Must have basic understanding of manufacturing expectations and client requirements

Responsibilities

• Support Quarterly Business Review meetings for existing clients
• Lead sales order creation for billing and shipment, post-sale
• Work with IT to develop reports for customers and maintain the quality of these reports
• Brief internally the changes in customer requirements according to customers' specs
• Update clients on changing product specifications and processes related to their business
• Coordinate with internal teams for customer order planning and execution
• Provide visibility for incoming wafers and ship-out plans to customers
• Attend to customer enquiries and complaints
• Upsell to customers
• Other ad-hoc activities assigned by the management.

Skills

Client engagement

Upsell

Execution outcomes

Problem solving

Communication

Leadership

Education

Degree in Business/Finance/Engineering/PM/SCM

Job description

SILICON BOX in Singapore seeks an Account Specialist to manage post-sale activities, plan orders, and coordinate logistics for enterprise clients in the semiconductor sector.

The role emphasizes execution of manufacturing requirements, upselling opportunities, and close collaboration with engineering, production, logistics, sales, and planning teams to ensure timely delivery and customer satisfaction.