Port Delivery Agent

TUI; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Flexible work environment

Travel opportunities (abroad 30 days)

Management training

Global mobility (domestic & intl)

Career progression in 50+ countries

Diverse international team

Free language courses

Job summary

TUI is seeking a Port Delivery Guides Scheduler in Singapore to ensure seamless delivery of cruise operations across shore excursions, transfers and land programs. You will coordinate with cruise lines, suppliers and internal teams, oversee bookings, and support real-time issue resolution while upholding Health & Safety and service standards.

On-site presence is required, including early starts and weekend work, with opportunities for travel and international assignments.

Qualifications

• Strong planning and organizational skills in a dynamic operational setting.
• Excellent attention to detail across operational and administrative tasks.
• Clear, effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented mindset.
• Ability to prioritize and adapt to changing operational needs.
• Proficient in Microsoft Excel, Outlook and Word.

Responsibilities

• Support delivery of operations (shore excursions, transfers, land programs, hotels and airport services) with on-site presence as needed.
• Coordinate with cruise line representatives, shipboard teams and internal stakeholders to confirm requirements.
• Book and confirm transport providers, guides and other suppliers.
• Assist on-site port operations and handle live operational issues.
• Prepare and maintain operational docs, inventory, and system updates.
• Support cost control, invoicing validation and supplier payments.
• Coordinate staff, guides and drivers per schedules and plans.
• Uphold service quality, safety standards and brand guidelines.
• Recruit and schedule casual pier, hotel and airport staff for turnaround operations.
• Manage Lost and Found operations for Disney Cruise Line.
• Enforce cruise line training and policies with local teams.

Skills

Planning

Organization

Communication

Customer focus

Prioritization

Microsoft Office

English fluency

Operations experience

Tools

Microsoft Office Suite

Job description

Join our Operations Team as a Port Delivery Guides Scheduler in Singapore. In this role, you will ensure seamless delivery of cruise operations across shore excursions, transfers, land programs and turnaround services, maintaining high service standards on-site. Act as a key liaison between cruise lines, suppliers and internal teams to coordinate requirements and ensure smooth execution. Oversee bookings, documentation and real-time issue resolution during operations. Support financial accuracy through cost control, invoicing validation and system updates. Coordinate staffing and scheduling in line with operational needs. Uphold service quality, Health & Safety and cruise line standards through consistent supervision and training.

About Our Offer

• Competitive salary package.
• Flexible work environment.
• Ability to work abroad for 30 days without having to take annual leave.
• Gain management skills with on-the-job training.
• Possibility to travel and work both domestically and internationally.
• Career progression opportunities in more than 50 countries worldwide.
• Develop yourself as part of a friendly, richly diverse and virtual international team.
• Exceptional approach to your learning - access to free learning platforms & language lessons.

About You

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.

About The Job

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and airport services. This includes being physically present at different locations on operational days to deliver excellent customer and cruise line service, including early starts and weekend work
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Manage Disney Cruise Line Lost and Found operations
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.