Cruise Travel Consultant

CRUISE WONDERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive remuneration package

Incentives and career development

Cruise product and sales training

Opportunity to work with international

Growth-oriented environment

Clear career progression

Job summary

CRUISE WONDERS PTE. LTD. in Singapore is seeking a Full-Time Travel Consultant to provide expert cruise travel advice, drive sales, and support business growth through personalized customer service and strong product knowledge.

You will respond to enquiries via WeChat, WhatsApp, email, and other platforms, explain itineraries, cabins and pricing, and build relationships with clients and industry partners while delivering high-quality pre- and post-booking support.

Qualifications

• Minimum two years of experience in cruise product sales.
• Proficiency in English and Chinese (spoken and written).
• Familiarity with major cruise lines, itineraries, cabin categories, booking procedures and sales policies.
• Strong sales and customer service skills to identify customer needs and recommend products.

Responsibilities

• Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs and budgets.
• Respond to customer enquiries, quotations, bookings, and sales transactions via online channels (WeChat, WhatsApp, email, etc.).
• Explain itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly.
• Proactively follow up on sales leads to increase conversion and achieve targets.
• Maintain up-to-date knowledge of cruise products and communicate features and benefits of various lines and itineraries.
• Build and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners.
• Deliver pre-sales and after-sales support to strengthen loyalty and satisfaction.
• Assist customers with post-booking activities including payments, documents, itinerary changes, and related arrangements.
• Support product promotions, events, and business development initiatives.

Skills

Bilingual English/Chinese

Sales & customer service

Lead generation

Follow-up

Close deals

Multitasking

Job description

Company Overview

CRUISE WONDERS PTE. LTD. specializes in cruise travel services worldwide, offering diverse routes including the Caribbean, Alaska, Europe, South America, Asia, Africa, and around-the-world voyages.

Job Summary

Join CRUISE WONDERS PTE. LTD. as a Full-Time Travel Consultant to deliver expert cruise travel advice, drive sales, and support business growth through personalized customer service and strong product knowledge.

Responsibilities

• Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs, budgets, and preferences
• Respond promptly to customer enquiries, quotations, bookings, and sales transactions via WeChat, WhatsApp, email, and other online platforms
• Explain cruise itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly and accurately to customers
• Proactively follow up on prospective customers and sales leads to increase conversion rates and achieve sales targets
• Maintain up-to-date knowledge of cruise products and effectively communicate the features and benefits of various cruise lines and itineraries
• Build and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners to expand business opportunities
• Deliver professional and timely pre-sales and after-sales support to strengthen customer loyalty and satisfaction
• Assist customers with post-booking activities including payments, document submission, itinerary changes, and related arrangements
• Support company product promotions, customer events, and business development initiatives

Required competencies and certifications

• Minimum two years of experience in cruise product sales
• Proficiency in spoken and written English and Chinese to communicate effectively with customers and cruise line representatives, supporting bilingual customer engagement
• Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies
• Strong sales and customer service skills to identify customer needs and recommend appropriate products
• Ability to acquire customers, follow up on sales leads, and close deals independently
• Competence in managing customer relationships and delivering consistent after-sales service
• Self-motivated, proactive, responsible, and results-oriented approach
• Ability to multitask and handle customer enquiries and bookings efficiently

Preferred competencies and qualifications

• Previous experience working with a travel agency, cruise line, or cruise sales platform

Other Information

Benefits

• Competitive remuneration package
• Performance-based incentives and career development opportunities
• Structured cruise product and sales training
• Opportunities to collaborate with multiple international cruise lines and diverse itineraries
• Stable, professional, and growth-oriented work environment
• Clear career progression and advancement opportunities