POOL / BILLIARD CENTRE MANAGER

CUE GURU PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

CUE GURU PTE. LTD. is seeking a capable Operations Manager to oversee daily Pool/Billiard Centre activities, ensuring seamless service and safe operations.

You will lead a small team, manage bookings and cash flow, and drive revenue while maintaining quality and compliance across facilities. The role requires hands-on leadership and a customer-focused mindset in a busy leisure venue.

Qualifications

• Minimum 2–3 years in a supervisory/managerial role, preferably in billiard, entertainment, recreation, F&B, club or leisure operations.
• Strong customer service and communication skills.
• Good leadership and staff-management abilities.
• Able to work shifts, weekends and public holidays.
• Basic knowledge of cash handling and POS systems.
• Good problem-solving and conflict-management skills.
• Responsible, proactive and able to work independently.
• Knowledge of billiards / pool is an advantage.

Responsibilities

• Manage the daily operations of the Pool / Billiard Centre.
• Supervise and schedule staffs including part-time staffs.
• Ensure Pool & Billiard tables, equipment and facilities are properly maintained and in good condition.
• Monitor customer bookings, walk-ins, memberships and table usage.
• Handle customer enquiries, feedback and complaints professionally.
• Manage cash collection, POS transactions and daily sales reconciliation.
• Monitor inventory and control the usage of beverages, food and other supplies, where applicable.
• Ensure the Centre maintains high standards of cleanliness, hygiene and safety.
• Monitor staff attendance, punctuality, grooming and work performance.
• Train and coach staff on customer service and operational procedures.
• Organise promotions, tournaments and customer engagement activities.
• Monitor daily/monthly sales performance and work towards revenue targets.
• Control operating costs and minimise wastage or losses.
• Ensure compliance with company policies and applicable licensing and regulatory requirements.
• Prepare daily operational reports and elevate issues to management.
• Perform other duties reasonably assigned by management.

Skills

Customer service

Communication

Leadership

Staff management

Shift work

Cash handling

POS systems

Problem solving

Conflict management

Independent work

Billiards knowledge

Tools

POS systems

Job description

Position Summary

Responsible for the overall daily operations and management of the Pool/Billiard Centre, ensuring excellent customer service, smooth operations, staff performance, cleanliness, safety, and achievement of revenue targets.

Key Responsibilities

• Manage the daily operations of the Pool / Billiard Centre.
• Supervise and schedule staffs including part-time staffs.
• Ensure Pool & Billiard tables, equipment and facilities are properly maintained and in good condition.
• Monitor customer bookings, walk-ins, memberships and table usage.
• Handle customer enquiries, feedback and complaints professionally.
• Manage cash collection, POS transactions and daily sales reconciliation.
• Monitor inventory and control the usage of beverages, food and other supplies, where applicable.
• Ensure the Centre maintains high standards of cleanliness, hygiene and safety.
• Monitor staff attendance, punctuality, grooming and work performance.
• Train and coach staff on customer service and operational procedures.
• Organise promotions, tournaments and customer engagement activities.
• Monitor daily/monthly sales performance and work towards revenue targets.
• Control operating costs and minimise wastage or losses.
• Ensure compliance with company policies and applicable licensing and regulatory requirements.
• Prepare daily operational reports and elevate issues to management.
• Perform other duties reasonably assigned by management.

Requirements

• Minimum 2–3 years of experience in a supervisory or managerial role, preferably in billiard, entertainment, recreation, F&B, club or leisure operations.
• Strong customer service and communication skills.
• Good leadership and staff-management abilities.
• Able to work shifts, weekends and public holidays.
• Basic knowledge of cash handling and POS systems.
• Good problem-solving and conflict-management skills.
• Responsible, proactive and able to work independently.
• Knowledge of billiards / pool is an advantage.