Operations Manager (6-day Work Week)

tsh management services pte. ltd.; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

Tsh Management Services Pte. Ltd. operates a full-service sports facility offering court bookings, events, and hospitality services in Singapore.

The role oversees daily operations, bookings, and guest experience from open to close, ensuring smooth workflows across reception, maintenance, and events. Ideal candidates bring a Diploma in operation/sports, strong organizational skills, and experience with booking and POS systems.

Qualifications

• Diploma in operation/sports or a related field preferred with experience in facility operations, F&B, sports venues, retail, customer service, or booking management.
• Managerial experience preferred.
• Experience using booking systems and POS systems.

Responsibilities

• Manage daily bookings through online systems, WhatsApp, email, and walk-ins.
• Coordinate bookings for individuals, groups, coaches, and corporate events.
• Monitor court availability and maximize utilization during peak/off-peak periods.
• Prevent double bookings, resolve scheduling conflicts, and communicate changes promptly.
• Handle cancellations, rescheduling, refunds, credits, waiting lists, and no-show cases.
• Maintain accurate booking records, customer details, payment status, and special requests.
• Review trends and recommend improvements to pricing, packages, promotions, and hours.
• Oversee opening/closing of facility and supervise reception, attendants, cleaners, and staff.

Skills

Facility operations

Customer service

Scheduling

Staff supervision

Communication

Education

Diploma in operation/sports or related field

Tools

Booking systems

POS system

Job description

Court Booking and Scheduling

• Manage daily court bookings through online systems, WhatsApp enquiries, email, and walk-in requests.

• Coordinate bookings for individual players, groups, coaches, corporate events, and private functions.

• Monitor court availability and maximize court utilization, particularly during peak and off-peak periods.

• Prevent double bookings, resolve scheduling conflicts, and communicate booking changes promptly.

• Manage cancellations, rescheduling, refunds, credits, waiting lists, and no-show cases according to company policies.

• Maintain accurate booking records, customer details, payment status, and special requests.

• Review booking trends and recommend improvements to pricing, packages, promotions, and operating hours.

Customer Service

• Respond professionally and promptly to customer enquiries, feedback, complaints, and booking issues.

• Build positive relationships with regular players, coaches, clubs, corporate clients, and event organizers.

• Ensure customers receive a consistent and enjoyable experience from booking through check-out.

Daily Facility Operations

• Oversee the opening and closing of the facility.

• Ensure courts, reception areas, rest areas, and equipment are clean, organised, and ready for use.

• Conduct routine inspections of court surfaces, nets, lighting, ventilation, safety equipment, and shared facilities. Coordinate maintenance, repairs, cleaning, and supplier services.

• Ensure incidents, damage, lost property, and maintenance issues are properly recorded and followed up.

Team Supervision

• Prepare staff schedules and assign duties based on bookings, events, and expected customer volume.

• Supervise reception, customer service, court attendants, cleaners, and other operations personnel.

Payments and Administration

• Ensure cards, online, and electronic payments are recorded accurately.

• Reconcile daily transactions and prepare end-of-shift or end-of-day reports.

• Maintain records of bookings, sales, refunds, customer incidents, staff attendance, and facility maintenance. Assist with invoices, purchase requests, supplier coordination, and basic expense monitoring.

Events and Programmes

• Coordinate operational arrangements for tournaments, social play sessions, coaching programmes, corporate bookings, and private events.

• Monitor event-day operations and resolve customer or logistical issues quickly.

Sales and Revenue Support

• Promote court packages, memberships, coaching sessions, equipment rentals, events, and other facility services.

• Follow up on group, corporate, tournament, and recurring booking enquiries.

• Monitor occupancy, cancellations, average booking value, and other operational performance indicators.

• Support marketing campaigns, promotions, partnerships, and customer retention initiatives.

• Provide management with regular updates on booking performance, customer feedback, and revenue opportunities.

F&B Oversight

• Provide general operational oversight of the F&B outlet in coordination with the Chef and F&B team.

• Maintain visibility over manpower scheduling, rostering and operational requirements.

• Monitor the condition of the premises and equipment and follow up on maintenance or operational issues.

• Support coordination between the F&B outlet and other activities within facility.

Requirements

• Diploma in operation/sports or a related field is preferred with experience in facility operations, F&B, sports venues, retail, customer service, or booking management.

• Managerial experience is preferred.

• Experience using booking systems, POS system.

• Strong organizational, scheduling, problem-solving, and multitasking abilities.

• Excellent communication and customer service skills.

• Ability to handle payments, complaints, booking conflicts, and operational incidents professionally.

• Willingness to work shifts, evenings, weekends, and public holidays.

• Basic knowledge of pickleball is an advantage.