Clinic Operations Lead - Patient Experience

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a Clinic Operations Manager to oversee daily operations, manage staff rosters, and ensure high-quality patient service at our clinics in Singapore.

The role requires 3–5 years in clinic operations, strong leadership, and proven experience with scheduling systems and EHRs. You will drive process improvements, monitor performance metrics, and collaborate with management to maintain regulatory compliance and excellent patient experiences.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field (or equivalent).
• 3–5 years (or more depending on seniority) experience in clinic operations, preferably in dental, western medicine clinic, insurance-platform or government healthcare setting.
• Proven experience in staff scheduling/rostering, resource planning, operations management in a healthcare/clinic setting.
• Strong organisational, analytical and problem-solving skills; ability to work under pressure and manage multiple priorities.
• Liaise with clinical staff, administrative staff, and external partners.
• Familiarity with clinic management software/scheduling systems and EHRs.
• Strong focus on service quality and patient experience; understanding of regulatory compliance in healthcare.
• Leadership mindset: able to lead and motivate a team, drive continuous improvement.

Responsibilities

• Oversee daily clinic operations to ensure smooth and efficient workflow.
• Supervise and support clinic staff in delivering high-quality patient service.
• Manage staff scheduling, inventory, and clinic administrative tasks.
• Monitor clinic performance, patient satisfaction, and service standards.
• Handle patient feedback and resolve issues promptly and professionally.
• Work closely with management on staffing, training, and compliance matters.

Skills

Staff scheduling

Operations management

Healthcare admin

Regulatory compliance

Leadership

Analytical skills

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Clinic management software

Scheduling systems

Electronic Health Records (EHR)

Job description

TRUST RECRUIT PTE. LTD. is seeking a Clinic Operations Manager to oversee daily operations, manage staff rosters, and ensure high-quality patient service at our clinics in Singapore.

The role requires 3–5 years in clinic operations, strong leadership, and proven experience with scheduling systems and EHRs. You will drive process improvements, monitor performance metrics, and collaborate with management to maintain regulatory compliance and excellent patient experiences.