Policy Deployment Lead, GenAI and Emerging Products

TikTok; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

TikTok is seeking a Policy Deployment Lead for GenAI Safety and Emerging Products within Trust & Safety in Singapore. You will shape safety-by-design solutions and build scalable governance across text, image, audio, video, and multimodal AI products.

You will partner with Product, Engineering, Data Science, Operations, Legal, Public Policy, and other stakeholders to design, deploy, and scale policy changes and evaluation systems while balancing safety and innovation in a fast-moving environment.

Qualifications

• 5+ years in Trust & Safety or related policy roles.
• Experience with content moderation systems and enforcement workflows.
• Ability to translate ambiguous policy problems into scalable frameworks.
• Strong analytical, execution, and project management skills.
• Excellent written and verbal communication for cross-functional teams.
• Adaptability and sound judgment in evolving product areas.

Responsabilités

• Shape safety-by-design solutions for AI-powered products.
• Build scalable safety and governance frameworks across modalities.
• Collaborate with Product, Engineering, Data Science, Legal, Public Policy, and Policy teams.
• Drive policy frameworks, governance systems, and moderation workflows.
• Support GenAI evaluation and policy infrastructure capabilities.
• Develop SOPs, policy documentation, rollout frameworks, and tooling.
• Translate policy requirements into actionable training and guidelines.
• Identify gaps and drive continuous improvement of policy systems.

Connaissances

Trust & Safety

Policy development

Cross-functional collaboration

Analytical reasoning

Project management

Communication skills

Description du poste

Responsibilities

As a Policy Deployment Lead for GenAI Safety and Emerging Products within Trust & Safety, you will work at the intersection of technology and policy to enable innovation while protecting users.

You will:

• - Shape safety-by-design solutions for AI-powered and other emerging products and features.
• - Build scalable safety and governance frameworks for emerging AI-powered products and technologies across multiple modalities, including text, image, audio, video, and multimodal systems.
• - Partner closely with Product, Engineering, Data Science, User Research, Operations, Legal, Public Policy, and other cross-functional stakeholders to design and launch safe and compliant products.

This role supports fast-moving and often ambiguous product areas, including new product launches and emerging technologies. The ideal candidate is comfortable balancing user safety, business priorities, regulatory expectations, and product innovation in a dynamic environment.

• - Drive the development, deployment, and operationalization of scalable policy frameworks, governance systems, and moderation workflows across GenAI products and business lines.
• - Partner cross-functionally with Product, Engineering, Ops, QA, and AI/ML teams to implement policy changes, evaluation frameworks, moderation strategies, and operational quality systems across downstream stakeholders and workflows.
• - Support the development and scaling of GenAI evaluation and policy infrastructure capabilities, including benchmarking systems, evaluation datasets, golden set strategies, prompt governance workflows, auto-evaluation systems, and policy-ground-truth generation pipelines.
• - Build and maintain structured operational feedback loops, quality review processes, calibration systems, and policy change management workflows to improve enforcement consistency, moderation quality, and operational scalability.
• - Translate complex policy and safety requirements into actionable operational guidance, training materials, evaluation methodologies, and scalable implementation processes across multiple products and modalities.
• - Surface operational gaps, enforcement inconsistencies, and post-deployment issues through data analysis, root cause analysis, and stakeholder feedback, and partner cross-functionally to drive continuous improvement of policy systems and workflows.
• - Support organizational scalability through development of foundational operational assets and governance mechanisms, including SOPs, case banks, policy documentation, rollout frameworks, certification programs, and internal tooling processes.

Qualifications

Minimum Qualifications

• - 5+ years of experience in Trust & Safety, content policy, operations policy, governance, program management, or related operational strategy roles.
• - Strong understanding of content moderation systems, policy interpretation, enforcement workflows, and operational quality management.
• - Experience working cross-functionally with Product, Engineering, Operations, Data Science, AI/ML, QA, or related stakeholder teams.
• - Proven ability to translate ambiguous policy or operational problems into scalable frameworks, processes, and operational solutions.
• - Strong analytical reasoning, execution, and project management skills, with the ability to navigate ambiguity and balance multiple trade-offs.
• - Excellent oral and written communication skills, with the ability to translate complex challenges into clear, persuasive language for cross-functional stakeholders at different levels.
• - Adaptability and sound judgment, with a willingness to evolve your approach based on new information, user feedback, product changes, or market developments.

Preferred Qualifications

• - Experience in GenAI safety, AI governance, model evaluation, policy deployment, or AI moderation systems.
• - Familiarity with evaluation methodologies, benchmarking systems, golden sets, auto-labeling systems, or policy-labeled datasets.
• - Experience designing or operationalizing training, calibration, certification, or quality assurance programs at scale.
• - Familiarity with multimodal AI systems, prompt engineering, synthetic data generation, or human-in-the-loop evaluation workflows.
• - Strong judgment in balancing policy consistency, operational practicality, scalability, and product needs across global products and markets.