Product Operation Manager - Trust and Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a seasoned operations professional to lead content safety for GenAI products in Singapore. You will manage safety oncall, respond to user questions and feedback, and perform data-driven case analyses to identify root causes.

You will drive rapid operational shifts after findings and collaborate with product and policy teams to refine rules and strategy, while gathering user feedback to improve platform performance and readiness for scaling.

Qualifications

• 5+ years of experience in operations.
• Strong interest in and solid understanding of AI technologies including LLMs, VLMs, SFT, RLHF, DPO, RAG, multimodal AI, and embeddings.
• Data-driven with strong data sensitivity; able to identify issues through data analysis and drive resolution.

Responsibilities

• Responsible for content safety operations for GenAI products.
• Manage the GenAI safety oncall process and respond to user feedback; provide short term solutions and route to Product for long-term fixes.
• Perform leakage/overkill case analysis to determine root causes and policy issues from online monitors.
• Execute rapid operational strategy adjustments after case analysis.
• Drive product and policy teams to adjust strategy or rules as needed.
• Collect user feedback, measure platform performance, and support planning and iterative improvements.

Skills

Operations experience

AI technologies

Data analysis

Cross-functional communication

Job description

Responsibilities

About the team: The T&S GenAI & Emerging Product team's mission is to empower the development of GenAI models and applications. We do this by building a world-class safety, testing, and risk management system that ensures GenAI innovations are launched responsibly.

• Responsible for content safety operations for GenAI products
• [User operation] Manage the GenAI safety oncall process and goal, respond to user/customer/biz questions/feedback about online cases, provide short term solutions and route to Product if mid/long-term solution is needed
• [Data operation] Based on the online monitor, conduct leakage/overkill case analysis to determine whether they stem from strategy problems, model/safety model drift, policy issue, or new malicious practices
• [Enforcement operation] Execute rapid operational strategy adjustments after the case analysis.

And drive product and policy teams to make strategy or rules adjustments if needed.

• [Platform operation] Collect user feedback, measure platform performance and effectiveness, enable users to better adopt and utilize the platform, and support Product Managers in product planning, prioritization, and iterative improvements.

Qualifications

Minimum Qualification(s)

• 5+ years of experience in operations.
• Strong interest in and solid understanding of AI technologies, including LLMs, VLMs, SFT, RLHF, DPO, RAG, multimodal AI, and embeddings.
• Data‑driven with strong data sensitivity, able to quickly identify issues through data analysis, perform in‑depth case analysis to locate root causes, drive effective problem resolution.

Preferred Qualification(s)

• Experience in AI product operations or safety strategy operations.
• Passionate about exploring AI agents and emerging AI tools to continuously improve operational efficiency and productivity.
• Goals‑driven, with strong logical thinking and analytical skills, as well as excellent cross‑functional communication, coordination, and execution abilities.