Policy Administration Specialist (Hybrid)

CPF Board; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Medical benefits

Dental benefits

Training opportunities

Job summary

CPF Board is seeking a Policy Administration Executive for the Home Protection Scheme (HPS) team. You will ensure accurate processing and maintenance of members' HPS covers, handling the full lifecycle from applications to terminations.

You will collaborate with partners such as HDB and insurers, support senior management with statistics, UAT, and reconciliations, and provide day-to-day administrative support in a fast-paced environment.

Qualifications

• Experience in policy administration or insurance operations.
• Experience working with service partners or external stakeholders is advantageous.
• Proficient in Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Experience in process improvement using automation tools (Macros or RPA) is a plus.

Responsibilities

• Process HPS application forms for covers, exemptions, premium top-ups, and related requests with accuracy and timeliness.
• Liaise with service partners (HDB, private insurers, mortgagees) to facilitate policy administration.
• Support Senior Manager/Manager with statistics, UAT, and accounts reconciliation.
• Provide general administrative support including handling correspondence and enquiries from members and stakeholders.
• Perform other ad-hoc duties as assigned.

Skills

Policy admin

Insurance ops

Stakeholder mgmt

Communication

Prioritization

Independent work

Tools

Microsoft Excel

MS Office

Macros/RPA

Job description

CPF Board is seeking a Policy Administration Executive for the Home Protection Scheme (HPS) team. You will ensure accurate processing and maintenance of members' HPS covers, handling the full lifecycle from applications to terminations.

You will collaborate with partners such as HDB and insurers, support senior management with statistics, UAT, and reconciliations, and provide day-to-day administrative support in a fast-paced environment.