Platform Operations Engineer

User Experience Researchers Pte Ltd; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore seeks a capable cloud and DevOps professional to design and secure cloud infrastructure on Azure, ensuring high availability and reliability for hosted applications. You will lead CI/CD efforts, implement observability, and drive ITIL-aligned change and incident management.

The role emphasizes security governance, audits, and adherence to standards, with responsibilities spanning from architecture to operations within a regulated environment.

Responsibilities

• Design and implement a secure cloud infrastructure on Microsoft Azure aligning with cloud and security standards.
• Oversee contractors managing cloud-hosted application systems to ensure high availability, performance, and reliability.
• Enable and support CI/CD pipelines and DevOps practices.
• Implement and manage monitoring, logging, and observability solutions for proactive system management.
• Manage incidents, problems, and changes per ITIL processes; perform root cause analysis and preventive actions.
• Ensure compliance with security, governance, and audit requirements.
• Conduct change management to support operations and governance compliance.

Job description

Key responsibilities:

• Design and implement secure cloud infrastructure on Microsoft Azure, aligned with applicable cloud and security standards. Oversee contractors managing application systems hosted in the Cloud to ensure high availability, performance, and reliability.
• Enable and support Continuous Integration/Continuous Delivery (CI/CD) pipelines and DevOps practices.
• Implement and manage monitoring, logging, and observability solutions for proactive system management.
• Manage and resolve incidents, problems, and changes in accordance with ITIL processes, perform root cause analysis and implement preventive measures for recurring issues.
• Ensure compliance with security, governance, and audit requirements.
• Conduct change management to support operations and ensure governance compliance.