Platform Claims & Policy Manager

Ministry Of Manpower; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Manpower (MOM) invites applications for a role focused on developing efficient claims processes for platform workers' work injury compensation. You will operationalise policies, draft SOPs, and ensure proper handling of appeals and withdrawals according to guidelines.

You will also engage taxi and private-hire operators, delivery associations, and NTUC, coordinating outreach efforts and responding to inquiries through multiple channels while working with internal teams to ensure

Qualifications

• Frontline customer service experience is essential.
• Knowledge of regulatory landscape and insurance concepts is advantageous.
• Familiarity with IT system requests and vendor liaison is a plus.

Responsibilities

• Develop and implement claim processes to operationalise policies and legislation for platform workers' work injury claims.
• Engage diverse stakeholders and prepare outreach materials; respond to queries and media enquiries as needed.
• Liaise with vendors on IT system enhancements to improve claims processing efficiency.

Skills

Customer service

Regulatory knowledge

IT systems liaison

Tools

Oracle

SQL Server

Job description

The Ministry of Manpower (MOM) invites applications for a role focused on developing efficient claims processes for platform workers' work injury compensation. You will operationalise policies, draft SOPs, and ensure proper handling of appeals and withdrawals according to guidelines.

You will also engage taxi and private-hire operators, delivery associations, and NTUC, coordinating outreach efforts and responding to inquiries through multiple channels while working with internal teams to ensure