Placemaking Executive

JLL; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Singapore is seeking a Property/Facilities Coordinator to enhance tenant satisfaction and retention while coordinating events and communications across building operations.

The role includes preparing reports and budgets, managing accounts payable for the property, and monitoring market trends to attract tenants. Strong communication and a proactive, team-oriented attitude are essential.

Qualifications

• Tertiary qualification with at least 2 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.

Responsibilities

• Administration: prepare weekly/monthly meeting documents and minutes; organize social events and meetings.
• Tenant Retention: implement strategies to enhance tenant satisfaction, engagement and retention; organize tenant programs and networking events.
• Market Research: stay informed about industry trends, market conditions and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
• Reporting & Budgeting: prepare timely and accurate reports; prepare annual budgets and quarterly forecasts; manage accounts payable and respond to problems; ensure compliance with rules and regulations.
• Performance Indicators: achieve KPIs, meet business plans, deliverables, and maintain high professionalism and customer service.

Skills

Communication skills

Tenant relations

Customer-centric

Team player

Proactive

Education

Diploma or degree

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION OBJECTIVES

Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES

Administration

• To prepare weekly/monthly meeting documents and minutes.
• To organize social events & meetings.

Tenant Retention

• Implement strategies to enhance tenant satisfaction, engagement, and retention.
• Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Market Research

• Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant's satisfaction.
• Good tenant survey results.
• Meet standards and audit requirements.

Knowledge/Experience

• Tertiary qualification with at least 2 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.

Attributes/Behaviours

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a "can do" attitude.

Location

On-site -Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.