Pharma Logistics & Order Management Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 37,000 - 44,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Logistics & Order Management Executive (Pharma MNC) based in Tuas to coordinate customer orders and ensure accurate pricing and delivery details. The role requires proactive communication with customers, shipping agents and internal teams to maintain smooth operations.

You will handle inquiries, status updates, and returns while maintaining SAP and Salesforce records, supporting quotations, and identifying process improvements to boost customer satisfaction.

Responsibilities

• Process customer orders and ensure accurate order details, pricing and delivery information.
• Handle customer enquiries and provide timely updates on order status and shipments.
• Coordinate with shipping agents, supply chain teams and internal stakeholders to ensure smooth and timely deliveries.
• Manage product returns, replacements, credit requests and customer complaints.
• Maintain accurate customer and order records in SAP and Salesforce.
• Work closely with Sales, Pricing and Contracts teams on quotations and pricing matters.
• Provide administrative and operational support to ensure efficient daily workflows.
• Identify opportunities to improve processes and enhance customer satisfaction.

Skills

Order processing

Customer service

Tools

SAP

Salesforce

Job description

Recruit Express Pte Ltd is seeking a Logistics & Order Management Executive (Pharma MNC) based in Tuas to coordinate customer orders and ensure accurate pricing and delivery details. The role requires proactive communication with customers, shipping agents and internal teams to maintain smooth operations.

You will handle inquiries, status updates, and returns while maintaining SAP and Salesforce records, supporting quotations, and identifying process improvements to boost customer satisfaction.