Personal Loans Lead

Lendingpot; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Lendingpot is seeking a commercially driven Lead, Personal Loans to grow and manage the day-to-day performance of our personal loans segment in Singapore and across ASEAN.

Reporting to the Business Head, you will oversee sales, lender relationships, customer conversion and operations, working with Marketing, Operations and Technology to improve results and customer experience. You will build lender partnerships and coach the team while ensuring compliance.

Qualifications

• Diploma or degree in Business, Finance, Marketing or a related field.
• 4–6 years in personal loans, consumer finance or lending.
• Experience leading a sales or operations team.
• Strong understanding of personal loan products and regulatory requirements.
• Commercial mindset with negotiations and relationship skills.
• Proficient with CRM systems and performance dashboards.

Responsibilities

• Drive personal loan applications, approvals, disbursements, revenue and conversion.
• Build and manage lender relationships and onboarding.
• Oversee end-to-end customer journey and improve workflows.
• Lead and coach the sales and operations team with clear targets.
• Ensure compliance with internal and regulatory requirements.
• Monitor performance and report findings to management.

Skills

Sales leadership

CRM dashboards

Negotiation

Relationship management

Data-driven

Education

Diploma or Degree in Business, Finance, Marketing or related field

Tools

CRM software

Performance dashboards

Job description

Lendingpot is a fast-growing FinTech start-up, established in 2017, with the ambitious goal of empowering SMEs by transforming the financing ecosystem in Singapore and other ASEAN countries. Our digital platform enables small business owners to make better business decisions by connecting them with multiple financial institutions for their business loan requests.

Job Description:

Lendingpot is seeking a commercially driven and hands-on Lead, Personal Loans to grow and manage the day-to-day performance of our personal loans segment.

Reporting to the Business Head, you will oversee sales performance, lender relationships, customer conversion, team performance and operational processes, while working closely with Marketing, Operations and Technology to improve business results and customer experience.

Key Responsibilities:

• Drive personal loan applications, approvals, disbursements, revenue and conversion performance.
• Work with Marketing to improve lead quality, customer acquisition, campaign effectiveness, referrals and retention.
• Build and manage relationships with banks, licensed moneylenders and financing partners, including onboarding new lenders and improving commercial arrangements.
• Maintain a good understanding of lenders' products, approval criteria, pricing and operational requirements.
• Oversee the customer journey from enquiry to disbursement and improve workflows, automation and reporting.
• Manage and coach the personal loans sales and operations team, setting clear targets and service standards.
• Ensure customer-facing activities, documentation and disclosures comply with internal and regulatory requirements.
• Handle customer escalations and complaints where required.
• Monitor business performance and provide management with regular updates and recommendations for improvement.

Requirements:

• Diploma or Degree in Business, Finance, Marketing or a related field.
• 4–6 years of relevant experience in personal loans, consumer finance, banking, fintech, licensed moneylending or loan brokerage.
• Experience managing a sales or operations team is preferred.
• Good understanding of personal loan products, lender requirements and responsible lending practices.
• Commercially minded, with strong sales, negotiation, relationship management and communication skills.
• Comfortable using CRM systems, dashboards and performance data to drive improvements.
• Hands-on, proactive and able to work effectively in a fast-paced environment.