Personal Assistant cum Sales Support

Elitez Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Elitez Pte Ltd in Singapore seeks a Client Communications & Operations Coordinator to liaise with clients, support sales, and coordinate transactions. You will handle inquiries via phone, email and chat, manage schedules and chase documents and payments.

Diploma or Bachelor's degree in Business, Real Estate or related field is preferred, with strong communication and organisational skills, and the ability to work independently with minimal supervision. Occasional site visits may be required.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Business Management, Property, Real Estate, Communications or a related discipline.
• Relevant working experience in operations, customer service, sales, business development or client management is preferred.
• Strong communication and interpersonal skills, with the confidence to communicate with clients and external stakeholders.
• Confident and comfortable making outbound sales and sourcing calls.
• Persistent and resilient when following up on documents, payments and unresponsive clients.
• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
• Professional, presentable and credible when dealing with clients and business stakeholders.
• Good attention to detail and strong follow-through.
• Comfortable working with software, digital platforms and AI tools.
• Able to handle confidential, sensitive client and financial information with a high level of integrity and discretion.

Responsibilities

• Act as a key point of contact for clients via phone, WhatsApp, email and other channels.
• Respond to client enquiries professionally and ensure timely follow-up.
• Maintain good relationships with clients and external stakeholders.
• Liaise with officers, lawyers, landlords, agents and other relevant parties when required.
• Proactively follow up on outstanding client matters and ensure issues are tracked and resolved.

Skills

Outbound sales

Client communication

Relationship building

Organisational skills

Education

Diploma or Bachelor's degree in Business Administration/Real Estate/Communications

Tools

CRM software

AI tools

Job description

Job Responsibilities:

Client Communication & Liaison

• Act as a key point of contact for clients viaphone, WhatsApp, email and other communication channels.

• Respond to client enquiries professionally and ensure timely follow-up.

• Maintain good relationships with clients and external stakeholders.

• Liaise with JTC officers, lawyers, landlords, agents and other relevant parties when required.

• Proactively follow up on outstanding client matters and ensure issues are properly tracked and resolved.

Sales & Business Development Support

• Make outbound sales, sourcing and business development calls to prospective clients and relevant contacts.

• Identify and follow up on potential business opportunities and leads.

• Conduct regular outreach and maintain accurate records of leads and follow-ups.

• Assist in converting enquiries and opportunities into completed transactions.

• Maintain a persistent and professional approach when handling rejection or non-responsive prospects.

Operations & Transaction Coordination

• Coordinate transactions, appointments, meetings, viewings and other business activities.

• Manage schedules and ensure all parties are informed of relevant timelines and arrangements.

• Track transaction progress and follow up on outstanding actions.

• Coordinate documentation required for transactions and client matters.

• Ensure deadlines are monitored and followed through to completion.

Documentation & Payment Follow-up

• Chase clients and relevant parties for outstanding documents, information and approvals.

• Follow up on outstanding invoices and payments in a professional and persistent manner.

• Maintain accurate records of documents, payments, transaction status and client information.

• Escalate outstanding or sensitive matters to management when necessary.

Administrative & Operational Support

• Provide general operational and administrative support to ensure smooth day-to-day business activities.

• Prepare and maintain reports, records, correspondence and documentation.

• Use relevant business software, CRM/management systems and AI tools to improve productivity and workflow.

• Assist with ad-hoc operational tasks and projects as required.

• Attend occasional site visits when required. Transportation will be provided for business-related site visits.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Business Management, Property, Real Estate, Communications or a related discipline.

• Relevant working experience in operations, customer service, sales, business development, property, administration or client management is preferred.

• Strong communication and interpersonal skills, with the confidence to communicate with clients and external stakeholders.

• Confident and comfortable making outbound sales and sourcing calls.

• Persistent and resilient when following up on documents, payments and unresponsive clients.

• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.

• Professional, presentable and credible when dealing with clients and business stakeholders.

• Good attention to detail and strong follow-through.

• Comfortable working with software, digital platforms and AI tools.

• Able to handle confidential, sensitive client and financial information with a high level of integrity and discretion.

• Able to work independently with minimal supervision while keeping management updated on progress.

• Singapore industrial, commercial property or JTC-related experience is an advantage but not mandatory.

• Willing to attend occasional site visits when required.