Consultancy & Operations Associate

Elitez Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Elitez Pte Ltd in Singapore is seeking a proactive Operations & Client Relations professional to handle client communications, support sales, and coordinate transactions from start to finish.

You will manage schedules, chase documents, and use CRM systems and AI tools to enhance productivity while maintaining professional relationships with clients and external stakeholders.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Business Management, Property, Real Estate, Communications or a related discipline.
• Relevant working experience in operations, customer service, sales, business development, property, administration or client management is preferred.
• Strong communication and interpersonal skills, with the confidence to communicate with clients and external stakeholders.
• Confident and comfortable making outbound sales and sourcing calls.
• Persistent and resilient when following up on documents, payments and unresponsive clients.
• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
• Professional, presentable and credible when dealing with clients and business stakeholders.
• Good attention to detail and strong follow-through.
• Able to work independently with minimal supervision while keeping management updated on progress.

Responsibilities

• Act as a key point of contact for clients via phone, WhatsApp, email and other channels.
• Respond to client enquiries professionally and ensure timely follow-up.
• Maintain good relationships with clients and external stakeholders.
• Liaise with officers, lawyers, landlords, agents and other relevant parties.
• Proactively follow up on outstanding client matters and track and resolve issues.
• Make outbound sales, sourcing and business development calls to prospective clients.
• Identify and follow up on potential business opportunities and leads.
• Maintain records of leads and follow-ups.
• Assist in converting enquiries and opportunities into transactions.
• Maintain a persistent and professional approach with non-responsive prospects.
• Coordinate transactions, appointments, meetings, viewings and other business activities.
• Manage schedules and timelines; inform all parties accordingly.
• Track transaction progress and follow up on actions.
• Coordinate documentation required for transactions and client matters.
• Ensure deadlines are monitored and followed through to completion.
• Chase clients for outstanding documents and approvals; follow up on invoices and payments.
• Maintain accurate records of documents, payments and transaction status.
• Escalate sensitive matters to management when necessary.
• Provide general operational and administrative support; prepare and maintain reports and records.
• Use CRM/management systems and AI tools to improve productivity and workflow.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Independent work

Client liaison

CRM / digital tools

AI tools familiarity

Professional demeanor

Education

Diploma or Bachelor's Degree in Business Administration / related field

Tools

CRM systems

Management software

AI tools

Job description

Job Responsibilities:

Client Communication & Liaison

• Act as a key point of contact for clients viaphone, WhatsApp, email and other communication channels.

• Respond to client enquiries professionally and ensure timely follow-up.

• Maintain good relationships with clients and external stakeholders.

• Liaise with JTC officers, lawyers, landlords, agents and other relevant parties when required.

• Proactively follow up on outstanding client matters and ensure issues are properly tracked and resolved.

Sales & Business Development Support

• Make outbound sales, sourcing and business development calls to prospective clients and relevant contacts.

• Identify and follow up on potential business opportunities and leads.

• Conduct regular outreach and maintain accurate records of leads and follow-ups.

• Assist in converting enquiries and opportunities into completed transactions.

• Maintain a persistent and professional approach when handling rejection or non-responsive prospects.

Operations & Transaction Coordination

• Coordinate transactions, appointments, meetings, viewings and other business activities.

• Manage schedules and ensure all parties are informed of relevant timelines and arrangements.

• Track transaction progress and follow up on outstanding actions.

• Coordinate documentation required for transactions and client matters.

• Ensure deadlines are monitored and followed through to completion.

Documentation & Payment Follow-up

• Chase clients and relevant parties for outstanding documents, information and approvals.

• Follow up on outstanding invoices and payments in a professional and persistent manner.

• Maintain accurate records of documents, payments, transaction status and client information.

• Escalate outstanding or sensitive matters to management when necessary.

Administrative & Operational Support

• Provide general operational and administrative support to ensure smooth day-to-day business activities.

• Prepare and maintain reports, records, correspondence and documentation.

• Use relevant business software, CRM/management systems and AI tools to improve productivity and workflow.

• Assist with ad-hoc operational tasks and projects as required.

• Attend occasional site visits when required. Transportation will be provided for business-related site visits.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Business Management, Property, Real Estate, Communications or a related discipline.

• Relevant working experience in operations, customer service, sales, business development, property, administration or client management is preferred.

• Strong communication and interpersonal skills, with the confidence to communicate with clients and external stakeholders.

• Confident and comfortable making outbound sales and sourcing calls.

• Persistent and resilient when following up on documents, payments and unresponsive clients.

• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.

• Professional, presentable and credible when dealing with clients and business stakeholders.

• Good attention to detail and strong follow-through.

• Comfortable working with software, digital platforms and AI tools.

• Able to handle confidential, sensitive client and financial information with a high level of integrity and discretion.

• Able to work independently with minimal supervision while keeping management updated on progress.

• Singapore industrial, commercial property or JTC-related experience is an advantage but not mandatory.

• Willing to attend occasional site visits when required.