Payments Program Manager — End-to-End Delivery

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Morgan McKinley Pte Ltd in Singapore is seeking a seasoned Project Manager to drive end-to-end delivery of Client Service work packages across Global Payment Solution channels. You will manage plans, dependencies, RAID, and governance while coordinating cross-functional teams and ensuring a successful cutover and stabilization.

The role requires 5+ years in complex change within regulated financial services, with strong stakeholder engagement, analytical skills, and audit-ready documentation.

Qualifications

• 5+ years of project management in regulated financial services, payments, or connectivity systems.
• Mastery of end-to-end governance disciplines including planning, critical path tracking, RAID, change control, and executive reporting.
• Proven client outreach and stakeholder engagement managing large-scale change initiatives.
• Strong analytical ability to convert technical insights into actionable plans and risk mitigations.
• Excellent written and verbal communication with audit-ready project documentation.
• Strong cross-functional collaboration across Business, Operations, Tech and control teams.

Responsibilities

• Own the end-to-end delivery of Client Service work packages, supporting leadership to meet milestones through cutover and stabilization, while managing plans, dependencies, RAID, decision logs, change control, and status reporting.
• Facilitate working groups, track actions, and escalated risks and issues, providing clear options, trade-offs, and recommendations to ensure project progress.
• Coordinate impact assessments across GPS channels and services, translating findings into executable plans, dependency maps, and risk-managed implementation strategies.
• Identify gaps and constraints early, proposing practical solutions and mitigations to ensure service continuity and a positive client experience.
• Manage client outreach activities in collaboration with frontliners, ensuring documentation updates, notices, and recontracting support align with legal and operational requirements, providing traceable, audit-ready evidence.
• Coordinate testing, cutover planning, and hyper care activities, defining success metrics such as stability, incident trends, and operational throughput, and supporting timely remediation.
• Support operational readiness by aligning support models, escalation paths, roles, and responsibilities, and ensuring a smooth handover to Business As Usual (BAU) operations.

Skills

Project management

Stakeholder engagement

Cross-functional leadership

Communication skills

Job description

Morgan McKinley Pte Ltd in Singapore is seeking a seasoned Project Manager to drive end-to-end delivery of Client Service work packages across Global Payment Solution channels. You will manage plans, dependencies, RAID, and governance while coordinating cross-functional teams and ensuring a successful cutover and stabilization.

The role requires 5+ years in complex change within regulated financial services, with strong stakeholder engagement, analytical skills, and audit-ready documentation.