Payments Implementation Engineer

Checkout Ltd; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Office days in Singapore

Job summary

Checkout.com is hiring in Singapore for a Technical Support/Integrations role. You will assist merchants during implementation of Checkout.com payments, answer integration questions, and manage incident resolution. You will collaborate with internal teams to resolve issues and identify improvements.

Proactive communication and bilingual English/Chinese skills are essential. The position requires 2+ years in tech/FinTech support, familiar with APIs, REST, webhooks, and multiple programming

Qualifications

• 2+ years of development or technical support experience in a Tech/FinTech company.
• Understanding of API, REST, webhooks and logs is required.
• Strong coding skills in at least one of these languages: Java, JavaScript, PHP, Python, Go, C#.
• Experience with Node.js, React is a plus.
• Knowledge in iOS/Android is a plus.
• Excellent communication skills, ability to build and maintain strong relationships.
• Ability to work in a customer-focused and target-driven environment.
• Good in speaking and writing in both English and Chinese.

Responsibilities

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology
• Answer all merchants' integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
• Interact with the Product teams to pinpoint improvement ideas
• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
• Ability to multitask with multiple projects and integrations of customers
• Maintain/update existing libraries/plugins used in integrations

Skills

Technical support

Payments experience

API/REST/webhooks

Java

JavaScript

Python

Go

PHP

C#

Node.js

React

iOS/Android

Communication skills

English & Chinese

Job description

Checkout.com is hiring in Singapore for a Technical Support/Integrations role. You will assist merchants during implementation of Checkout.com payments, answer integration questions, and manage incident resolution. You will collaborate with internal teams to resolve issues and identify improvements.

Proactive communication and bilingual English/Chinese skills are essential. The position requires 2+ years in tech/FinTech support, familiar with APIs, REST, webhooks, and multiple programming