Hybrid Implementation Engineer – FinTech Integrations

Checkout.com; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Checkout.com is seeking a technical support specialist to assist merchants during their implementation of our payment processing technology. You will answer integration questions, manage incidents, and collaborate with internal teams to resolve issues during trials and post-implementation support.

Ideal candidates have 2+ years in tech/support in fintech, strong API/REST knowledge, and are fluent in English and Chinese.

Qualifications

• 2+ years of development or technical support experience in a Tech/FinTech company.
• Knowledge of API, REST, webhooks and logs is required.
• Strong coding skills in at least one language: Java, JavaScript, PHP, Python, Go, or C#.

Responsibilities

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
• Answer all merchants’ integration related questions, including configuration, debugging, documentation, testing, go-live and post-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking).
• Collaborate with internal teams (Merchant Configuration, Sales, Account Managers, Merchant Care) to resolve issues during trials, integrations or post-implementation support.
• Interact with Product teams to pinpoint improvement ideas.
• Advise Manager on issues affecting customer satisfaction and provide recommendations for actions.
• Ability to multitask with multiple projects and integrations for customers.
• Maintain/update existing libraries/plugins used in integrations.

Skills

Technical support

Payments experience

API basics

REST

Webhooks

English and Chinese

Communication skills

Customer-focused

Tools

Java

JavaScript

PHP

Python

Go

C#

Node.js

React

Job description

Checkout.com is seeking a technical support specialist to assist merchants during their implementation of our payment processing technology. You will answer integration questions, manage incidents, and collaborate with internal teams to resolve issues during trials and post-implementation support.

Ideal candidates have 2+ years in tech/support in fintech, strong API/REST knowledge, and are fluent in English and Chinese.