Patient Services & Admissions Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

Recruit Express Pte Ltd is hiring a Customer Relations Assistant to be deployed to Orchard. The role involves preparing daily VIP listings, visiting admitted patients, and maintaining strict confidentiality while providing attentive service.

You'll handle inquiries, record feedback, coordinate maternity webinars, escalate issues when needed, and assist with billing. Data entry, payment guidance, and follow-ups with doctors are also part of the duties, along with ad hoc tasks as assigned.

Responsibilities

• Prepare daily VIP listing and send to HODs and Senior Management.
• Visit newly admitted patients and ensure patient confidentiality at all times.
• Go the extra mile by offering assistance and recording feedback received.
• Handle and provide service recovery for potential feedbacks/complaints that are addressed.
• Coordinate and conduct maternity webinars.
• Escalate crucial issues to SCRO/Executive if beyond scope for service recovery.
• Handle general enquiries such as queue filtering and manage billing matters.
• Perform bedside admission duties.
• Ensure Health Declaration form is filled out and escalates for medical attention when necessary.
• Verify and key in patient data into system.
• Advise patients on the mode of payment.
• Follow-up with Drs and/or clinic staff on completing admission information.
• Any other ad hoc duties as assigned by supervisor.

Job description

Recruit Express Pte Ltd is hiring a Customer Relations Assistant to be deployed to Orchard. The role involves preparing daily VIP listings, visiting admitted patients, and maintaining strict confidentiality while providing attentive service.

You'll handle inquiries, record feedback, coordinate maternity webinars, escalate issues when needed, and assist with billing. Data entry, payment guidance, and follow-ups with doctors are also part of the duties, along with ad hoc tasks as assigned.