Clinical Front Desk & Patient Services Coordinator

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 27,000 - 31,000; Full time

Job summary

Recruit Express Pte Ltd is hiring a Customer Relations Assistant deployed to Orchard, Singapore. The position offers SGD 2,600 per month, with a 5-day work week and two shift options: 07:00–16:30 or 10:30–20:00.

You will prepare daily VIP listings, visit new patients to ensure confidentiality, manage enquiries and billing matters, support service recovery, and assist with maternity webinars and admission processes.

Responsibilities

• Prepare daily VIP/ VIP listing and send to HODs and Senior Management
• Visit newly admitted patients and ensure patient’s confidentiality at all times
• Go the extra mile by offering assistance and recording feedback received
• Handle and provide service recovery for potential feedbacks/ complaints
• Coordinate and conduct maternity webinars
• Escalate crucial issues to Senior Customer Relations Officer (SCRO)/ Executive if beyond scope for service recovery
• Handle general enquiries such as queue filtering and manage billing matters
• Perform bedside admission duties
• Ensure Health Declaration form is filled out and elevate for medical attention when necessary
• Verify and key in patient data into system
• Advise patients on the mode of payment
• Follow-up with Drs and/ or clinic staff on completing admission information
• Any other ad hoc duties as assigned by supervisor

Skills

Customer service

Communication

Confidentiality

Billing support

Event coordination

Job description

Recruit Express Pte Ltd is hiring a Customer Relations Assistant deployed to Orchard, Singapore. The position offers SGD 2,600 per month, with a 5-day work week and two shift options: 07:00–16:30 or 10:30–20:00.

You will prepare daily VIP listings, visit new patients to ensure confidentiality, manage enquiries and billing matters, support service recovery, and assist with maternity webinars and admission processes.