Patient Service Associate, Orthopaedic Centre (2-year Contract)

Alexandra Hospital, Singapore; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Alexandra Hospital, Singapore seeks a Patient Service Associate to deliver friendly and efficient customer service, creating a welcoming atmosphere for patients and staff, with the aim of providing excellent patient care and satisfaction.

Qualifications

• Minimum GCE 'N' Level qualification or higher.
• Proficient computer skills; able to handle multiple systems.
• Good communication and interpersonal skills; second language an advantage.

Responsibilities

• Ensure clinic readiness to service standards.
• Assist with patient registration, discharge, appointments, cashiering, and billing inquiries.
• Provide chaperone assistance and prepare consultation documents.
• Attend to emails and phone inquiries.
• Assist clinic manager with administrative duties.
• Perform ad-hoc duties as assigned.

Skills

Communication

Interpersonal skills

Multitasking

Computer skills

Second language

Education

GCE 'N' Level or higher

Job description

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Preferably GCE 'N' Level and above.
• Proficient in computer skills, handling multiple systems will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

Working schedule

5-day work week (Monday to Friday, 8am to 5pm or 8:30am to 6pm)

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

• Only Singapore Citizens and Singapore Permanent Residents may apply.