Patient Service Associate, KTPH @ Home

Khoo Teck Puat Hospital; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Khoo Teck Puat Hospital is seeking an administrative professional to manage patient enrolment, billing, and coordination of home visits. You will liaise with clinicians, nurses, and other departments to ensure smooth discharge and post-discharge support.

The role requires a Diploma and strong communication skills, with proficiency in Microsoft Office and an understanding of statistics. You will work on-site in Singapore and support continuous service improvements.

Qualifications

• Minimum Diploma Holder
• Relevant working experience preferred
• Good communication and interpersonal skills
• Proficiency in Microsoft Office and knowledge of statistics

Responsibilities

• Admin tasks related to patient enrolment and billing, including dispensing Vital Sign Monitoring Kits
• Schedule home/tele visits and handle phone/email/feedback enquiries
• Coordinate post-discharge plans, including medication delivery and sending discharge summaries
• Provide guidance on self-monitoring devices and select appropriate blood pressure cuff
• Assist with bed management coordination for diagnostic tests, escalation, or care
• Collaborate with doctors, nurses and therapists on home visits and patient services
• Daily admin duties, monitoring referral lists in EPIC and discharge actualising
• Inventory check on Vital Sign Monitoring Kits
• Coordinate settlement of discharge issues with nursing
• Support A&E during exigencies
• Coordinate with other service providers and departments in discharge duties
• Support corporate activities and community projects
• Suggest improvements and refine daily work performance
• Assist in other administrative duties as assigned

Skills

Communication skills

Interpersonal skills

MS Office

Statistics knowledge

Education

Diploma holder

Job description

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Manage administrative task related to patient enrolment such as performingFinancial Counselling/Onboarding Counselling and billing, including dispensing of Vital Sign Monitoring Kits
• Schedule home/tele visits and handle phone/email/feedback enquiries from internal and external parties
• Coordinate post discharge plans such as collection and arranging of medication delivering, sending of discharge summary to patients, scheduling appointment in EPIC and collection of Vital Sign Monitoring Kit
• Provide guidance and support to patient on self-monitoring devices, including selecting of appropriate blood pressure cuff
• Assist with coordination with Bed Management Unit for patients requiring diagnostic test/further investigation/care escalation
• Collaborate closely with doctors, nurses and therapist on issue relating to home visit and patient services
• Perform daily administrative duties including monitoring the incoming referral list in EPIC and performing actualizing and discharge of patient
• Perform inventory check on Vital Sign Monitoring Kit
• Coordinate on settlement of patients with discharge issues with nursing

(B) GENERAL

1. Support A & E during exigencies
2. Work in coordination with other service providers and departments in the discharge of duties
3. Support corporate activities and community projects
4. Embrace continuous improvement by suggesting improvement and refining work performance on a daily basis
5. Assist in other administrative duties as assigned

JOB REQUIREMENTS

(A) Education, Training and Experience

• Minimum Diploma Holder
• Relevant working experience is preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learnProficiency in Microsoft office and knowledge of statistics

(B) Abnormal Physical Working Condition

• Be able to respond to emergency recall depending on exigencies of services