Administrative Assistant

Home Nursing Foundation; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Home Nursing Foundation in Singapore is seeking a capable administrative staff to support the Home Personal Care (HPC) service. You will handle client communications, transition information, and maintain client records to ensure smooth service changes.

The role requires proficiency in MS Office, strong telephone etiquette, and the ability to multi‑task with care. You will assist with onboarding documentation and data entry in electronic medical records, ensuring accuracy and compliance.

Qualifications

• GCE O'/A' Levels or Diploma; minimum 3 years' admin experience.
• Healthcare experience is advantageous.
• Proficient in Microsoft Office; good telephone etiquette and positive attitude.
• Ability to multi-task, organized, and proactive in improving services.

Responsibilities

• Contacts HPC clients to inform about sector change and transition process from HPC to Enhanced HPC services.
• Maintains a database of all HPC clients for this transition.
• Onboarding and admission of referred clients within service requirements, including explaining to patient or next-of-kin and completing documentation (Service Contract, Financial counselling, Consent for use of Personal Data, EMR pre-admission module).
• To undertake any other duties as requested by the said reporting officer.

Skills

Administrative tasks

MS Office

Telephone etiquette

Multitasking

Organizational skills

Education

GCE O'/A levels or Diploma

Job description

• Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:

  • Contacts HPC clients to inform about sector change and transition process from HPC to Enhanced HPC services.

  • Maintains a database of all HPC clients for this transition.
    

• Onboarding and admission of referred clients within service requirement, such as explaining to patient or next-of-kin and completing the following documentation:

  • Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/ nurse clinician)

  • Financial counselling – estimated fee, payment mode, collection of deposit, various healthcare subsidy scheme e.g. Means Testing, ILTC Drug Subsidy, Seniors Mobility Fund.

  • Consent for the use of Personal Data.

  • Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc .

• To undertake any other duties as requested by the said reporting officer

Qualification

• GCE ‘O’ / ‘A’ Levels or Diploma Minimum 3-year experience in administrative work.

• Working experience in Healthcare industry will be advantageous.

• Proficient in Microsoft Office Possess good telephone etiquette and positive attitude.

• Ability to multi-task, helpful, friendly, takes initiative to improve services.

• Organized, meticulous, and responsible with tasks entrusted