Patient Service Associate, KTPH @ Home

NHG Health; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

NHG Health is seeking a detail-oriented administrator to manage patient enrolment, onboarding, and billing tasks. The role involves scheduling home/tele visits, handling inquiries, and coordinating post-discharge processes including medication delivery and discharge summaries.

You will guide patients on self-monitoring devices, assist with bed management and collaborate with clinicians to ensure smooth home visits. Daily EPIC monitoring and inventory checks are also required.

Qualifications

• Diploma holder with relevant healthcare admin experience.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and statistics knowledge.
• Willingness to learn and proactive attitude.

Responsibilities

• Manage administrative tasks related to patient enrolment including financially counselling onboarding and billing.
• Schedule home/tele visits and handle inquiries from internal and external parties.
• Coordinate post-discharge plans including medication delivery and discharge summaries.
• Provide guidance on self-monitoring devices for patients.
• Assist with bed management coordination for diagnostic tests and care escalation.
• Collaborate with doctors, nurses and therapists on home visit matters.
• Perform daily admin duties including monitoring referral lists in EPIC and discharge actualization.
• Perform inventory checks on Vital Sign Monitoring Kit.
• Coordinate settlement of discharge issues with nursing.
• Work with other service providers and departments in discharge duties.
• Support corporate activities and community projects.
• Suggest improvements and refine daily performance.
• Assist in other administrative duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Statistics knowledge

Initiative

Education

Diploma holder

Tools

EPIC

Job description

Select how often (in days) to receive an alert: Create Alert

Select how often (in days) to receive an alert:

• Manage administrative task related to patient enrolment such as performingFinancial Counselling/Onboarding Counselling and billing, including dispensing of Vital Sign Monitoring Kits


• Schedule home/tele visits and handle phone/email/feedback enquiries from internal and external parties


• Coordinate post discharge plans such as collection and arranging of medication delivering, sending of discharge summary to patients, scheduling appointment in EPIC and collection of Vital Sign Monitoring Kit


• Provide guidance and support to patient on self-monitoring devices, including selecting of appropriate blood pressure cuff


• Assist with coordination with Bed Management Unit for patients requiring diagnostic test/further investigation/care escalation


• Collaborate closely with doctors, nurses and therapist on issue relating to home visit and patient services


• Perform daily administrative duties including monitoring the incoming referral list in EPIC and performing actualizing and discharge of patient


• Perform inventory check on Vital Sign Monitoring Kit


• Coordinate on settlement of patients with discharge issues with nursing


• Work in coordination with other service providers and departments in the discharge of duties


• Support corporate activities and community projects


• Embrace continuous improvement by suggesting improvement and refining work performance on a daily basis


• Assist in other administrative duties as assigned

JOB REQUIREMENTS

(A) Education, Training and Experience

• Minimum Diploma Holder


• Relevant working experience is preferred


• Good communication and interpersonal skills


• Possess positive attitude, initiative and keenness to learn


• Proficiency in Microsoft office and knowledge of statistics

(B) Abnormal Physical Working Condition

• Be able to respond to emergency recall depending on exigencies of services

Provider

Description

Enabled

SAP as service provider

• \"route\" is used for session stickiness


• \"careerSiteCompanyId\" is used to send the request to the correct data centre


• \"JSESSIONID\" is placed on the visitor's device during the session so the server can identify the visitor