Patient Service Associate, Patient Service Centre (2 rotating shifts)

Khoo Teck Puat Hospital; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Khoo Teck Puat Hospital is seeking an administrative clerk to welcome patients and visitors, handle enquiries, and manage admissions, discharges and billing. You will coordinate endoscopy bookings, verify Medisave and insurance details, and ensure proper filing of case notes for next-day procedures.

The role requires morning and afternoon shifts, good communication skills, and basic computer literacy within a hospital setting.

Qualifications

• Minimum GCE 'N' Level, ITE NITEC, ITE Higher NITEC or Diploma.
• Good communication and interpersonal skills.
• Working knowledge of computer.
• Relevant working experience will be advantageous.
• Able to perform morning and afternoon shifts.

Responsibilities

• Receive patients and visitors at the counter and assist enquiries.
• Perform registration, admissions, discharge and provide financial counseling.
• Check and update endoscopy procedures using ENDOSys and coordinate bookings.
• Collect payment for services and ensure billing entries are accurate.
• Schedule follow-up appointments and assist in filing/case notes.

Skills

Good communication

Interpersonal skills

Computer literacy

Education

Minimum GCE 'N' Level / Diploma

Job description

MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC

1. To receive patients and visitors who present themselves at the counter.
2. To attend to enquiries from both internal and external customers.
3. To perform registration, admissions, discharge and provide financialcounseling to all patients and Next-Of-Kin.
4. To discharge all SSSU patients from previous day from SAP. (MOT)
5. To check and confirm all endoscopy procedures listed are updated with the use of ENDOSys (Endo Centre)
6. To take bookings for UBT, Colonoscopy and OGD appointment in OTSand coordinate listings for the various procedures.(Endo Centre)
7. To check financial documents and ensure Medisave, Private Medical Insurance and Letter of Guarantee are updated in the system and business folders,
8. To ensure all business folders and patients' case notes are available fornext day procedure
9. To segregate case notes according to the date of procedure,
10. To ensure that services rendered and charges are billed and entered promptly
11. To collect payment for services rendered and accountable for paymentcollected.
12. To schedule appointments for discharged patients who require follow-upat the clinics.
13. To assist in the receiving, filing and dispatching of case notes
14. To maintain the cleanliness and tidiness of the Perl-operative counters.
15. To assist in collecting data for statistics purposes.

(B) GENERAL

1. To participate in Process Improvement Projects and streamlineprocesses.
2. To work in co-operation with other service providers and departments in the discharge of their duties
3. To adhere to the hospital's and department's standards in the dischargeof their duties.
4. To participate in corporate events whenever necessary
5. To undertake other duties when assigned

JOB REQUIREMENTS (A) EDUCATION, TRAINING AND EXPERIENCE

• Minimum GCE 'N' Level, ITE NITEC, ITE Higher NITEC or Diploma
• Good communication and interpersonal skills
• Working knowledge of computer
• Relevant working experience will be advantageous
• Able to perform morning and afternoon shifts