Patient Service Associate [Basic + AWS + PB | Multiple Locations]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is hiring for a hospital admin assistant to register patients, collect deposits, and coordinate billing and admissions.

You will counsel patients on care and financing, manage movements between clinics and wards, and ensure accurate data in hospital systems. sucesso The role requires teamwork, strong computer skills, and a courteous, service-oriented approach to patients and stakeholders, with opportunities to work across multiple departments in a

Qualifications

• Minimum GCE N/O-Level qualification.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient with Microsoft Office and computer skills.
• Positive, compassionate, service-oriented attitude when interacting with patients.

Responsibilities

• Register patients and ensure accurate entry of patient, financial, and guarantor information.
• Provide financial counselling on care, accommodation, billing, and financing arrangements.
• Collect deposits and process billing, settlements, claims, refunds, and adjustments.
• Generate Letters of Guarantee for private medical insurance schemes.
• Manage patient wait times and provide timely updates to improve service experience.
• Welcome patients and visitors and direct enquiries to appropriate departments.
• Coordinate with clinics, wards, and operating theatres regarding patient movements.
• Support admission, discharge, transfer, and ward conversion processes.
• Maintain and update patient records in hospital systems.
• Arrange discharge appointments and conduct appointment tracing.
• Prepare daily ward statistics and verify accommodation records.
• Coordinate porter services, medication collection, and patient refreshments.
• Prepare ward admission lists and related documentation for admissions.
• Extract and review patient information from EMR systems to support care requirements.
• Assign beds according to clinical and operational needs.
• Review patient case records to facilitate care coordination.
• Liaise with internal departments regarding medications and appointments.
• Schedule clinic reviews and related assessments.

Skills

Multitasking

Microsoft Office

Team player

Customer service

Education

GCE N/O-Level

Tools

EMR system

Job description

[Job ID:1664956ZK]

Responsibilities:

• Register patients and ensure accurate entry of patient, financial, and guarantor information into the system.
• Conduct financial counselling on care, accommodation, billing, financing arrangements, and changes in admission status where required.
• Collect deposits and process billing, payment settlements, claims submissions, refunds, and bill adjustments in accordance with established procedures.
• Generate Letters of Guarantee for eligible patients under private medical insurance schemes.
• Manage patient wait times and provide timely updates to enhance service experience.
• Welcome patients and visitors, address enquiries, and direct them to the appropriate departments or personnel.
• Coordinate with clinics, wards, and operating theatres regarding patient movements, admission status, and surgery-related arrangements.
• Support patient admission, discharge, transfer, and ward conversion processes to ensure efficient patient flow.
• Maintain and update patient information and movement records within relevant hospital systems.
• Arrange discharge appointments and conduct appointment tracing to ensure continuity of care.
• Prepare daily ward statistics and verify accommodation-related records for accuracy.
• Coordinate porter services, medication collection, and patient refreshment arrangements.
• Prepare ward admission lists, E-Census reports, and related documentation for upcoming admissions.
• Extract and review patient information from electronic medical record systems to support operational and patient care requirements.
• Assign beds according to clinical and operational requirements.
• Review patient case records and relevant medical information to facilitate care coordination.
• Liaise with internal departments regarding medication requirements and patient appointments.
• Schedule clinic review appointments and related assessments for patients.

Requirements:

• Minimum GCE N/O-Level qualification.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications and general computer skills.
• Possess a positive, compassionate, and service-oriented attitude when interacting with patients and stakeholders.
• Practical knowledge of hospital operations is an added advantage.
• Able to work collaboratively in a team environment.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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