Patient Service Associate (Gov/Office Hours)

EnviroDynamics Solutions Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

EnviroDynamics Solutions Pte Ltd in Singapore is seeking a Patient Service Associate to greet patients, manage appointments and ensure smooth registration.

You will verify patient details, handle payments, assist with mammogram registrations, and provide courteous service while maintaining KPI targets and supporting administrative tasks.

Qualifications

• GCE A/O/NITEC qualification or higher.
• Service-oriented, proactive, and team player.
• Strong multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Focus on service excellence and process improvement.

Responsibilities

• Reception of appointment and walk-in patients.
• Verify patient details (NRIC & Name) for electronic registration (EPIC, LIS, RIS, POS, BSS).
• Schedule and book appointments , including mammogram registrations via the BSS portal .
• Provide instructions to patients and escort them to rooms as needed.
• Handle customer inquiries with prompt, courteous service.
• Cashier duties , including payment collection , Medisave transactions , and end-of-day reconciliation .
• Apply promotions and discounts in EASIPOS.
• Administrative support , including dispatching reports and maintaining courier records.
• Ensure quality KPIs are met and assist in handling patient relations .

Skills

Customer service

Multitasking

Team player

Communication

Education

GCE A/O/NITEC

Tools

EPIC

LIS

RIS

POS

Job description

Patient Service Associate

Location : Western Region

Working Hours : 42 hours / 5.5-day work week

Responsibilities

• Reception of appointment and walk-in patients.
• Verify patient details (NRIC & Name) for electronic registration (EPIC, LIS, RIS, POS, BSS).
• Schedule and book appointments , including mammogram registrations via the BSS portal .
• Provide instructions to patients and escort them to rooms as needed.
• Handle customer inquiries with prompt, courteous service.
• Cashier duties , including payment collection , Medisave transactions , and end-of-day reconciliation .
• Apply promotions and discounts in EASIPOS.
• Administrative support , including dispatching reports and maintaining courier records.
• Ensure quality KPIs are met and assist in handling patient relations .

Requirements

• GCE "A"/"O"/"N" levels or NITEC qualification.
• Service-oriented , proactive , and team player .
• Strong multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal skills .
• Focus on service excellence and process improvement .

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285 Lee Pui Shan I Reg. No: R25157211