Patient Service Associate (Food Services) / Diploma / 2 Yrs Exp / Central

CAREERNEXUS PTE. LTD.; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

CAREERNEXUS PTE. LTD. in Singapore seeks a patient services coordinator to manage meal orders, delivery, and tray collection across wards. Liaise with kitchen and dietetics to ensure accurate service and uphold standards.

The role requires a diploma or higher with 2–5 years in customer service, strong communication and teamwork. Training on the EMOS system will be provided to ensure smooth operations.

Qualifications

• Minimum diploma required.
• 2–5 years of relevant experience in customer service or the service industry.
• Good communication and interpersonal skills.
• Customer-focused and service-oriented.
• Able to work independently and as part of a team.

Responsibilities

• Manage patients' meal orders, meal delivery and tray collection.
• Coordinate with the kitchen, dietetics team and other departments to ensure accurate meal service.
• Follow all procedures and guidelines related to patient meal services.
• Provide friendly and professional customer service to patients in the wards.
• Attend to patients' enquiries, complaints and feedback promptly.
• Ensure patients' needs and concerns are properly addressed.
• Meet the department's service and performance standards.
• Attend required training and assist in training new staff.
• Guide new staff on customer service procedures and the EMOS system.
• Perform other operational and administrative duties assigned by the supervisor or management.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Teamwork

Education

Diploma or higher

Tools

EMOS system

Job description

Key Responsibilities

• Manage patients' meal orders, meal delivery and tray collection.
• Coordinate with the kitchen, dietetics team and other departments to ensure accurate meal service.
• Follow all procedures and guidelines related to patient meal services.
• Provide friendly and professional customer service to patients in the wards.
• Attend to patients' enquiries, complaints and feedback promptly.
• Ensure patients' needs and concerns are properly addressed.
• Meet the department's service and performance standards.
• Attend required training and assist in training new staff.
• Guide new staff on customer service procedures and the EMOS system.
• Perform other operational and administrative duties assigned by the supervisor or management.

Requirements

• Minimum diploma
• 2-5 years of relevant experience, preferably in customer service or the service industry.
• Good communication and interpersonal skills.
• Customer-focused and service-oriented.
• Able to work independently and as part of a team.

EA License Number: 23C1730