Patient Service Associate, Call Centre (Temp)

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

National Heart Centre of Singapore Pte Ltd is seeking a Patient Service Associate for the Call Centre on a temporary basis. You will help patients and the public with phone enquiries and schedule appointments, ensuring smooth operations for the clinic.

In this role, you will liaise with various departments to coordinate patient appointments and provide friendly, efficient service. Fluency in a second language is advantageous to assist non-English speaking patients.

Qualifications

• GCE O'/'N' Level or COS/CBS certificate required.
• Proficient in Microsoft Office applications.
• Pleasant disposition with good communication skills.
• Fluency in a second language or dialect(s) will be an advantage (to liaise with non-English speaking patients).

Responsibilities

• Assist patients and the public with phone enquiries.
• Schedule appointments for patients.
• Liaise with departments to coordinate patient appointments.

Skills

Communication skills

Customer service

MS Office

Education

COS/CBS certificate

Tools

Microsoft Office

Job description

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National Heart Centre of Singapore Pte Ltd

Patient Service Associate, Call Centre (Temp)

Job Category: Ancillary

Posting Date: 1 Sept 2026

You play a vital role in providing personalised service to patients and the public by assisting them with their phone enquiries, as well as scheduling appointments. You will also be required to liaise with the various departments pertaining to patients’ appointments. Selected candidate will be offered employment under Singapore Health Services (Corporate HQ).

Requirements

• GCE 'O'/'N' Level or Certificate in Office Skills/Business Studies (COS/CBS)
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Fluency in a second language or dialect(s) will be an advantage (to liaise with non-English speaking patients)