Patient Service Assistant / Patient Service Officer (Fertility)

RAFFLES HOSPITAL PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Raffles Medical Group is seeking a front desk assistant to support our Fertility Specialist Clinic. You will greet patients, confirm appointments, and manage registrations with accuracy and courtesy.

Responsibilities include coordinating with medical teams, processing basic records, handling inquiries, and assisting clinicians. You should be able to work in a fast-paced environment, be meticulous, and proficient with MS Word and Excel. 5.5 days work week applies.

Qualifications

• Minimum 'O' Level / NITEC / Diploma in any discipline with at least 1 - 2 years of working experience in clinic settings preferred
• Meticulous and organized, able to multi-task and work in teams
• Good customer service and front-line skills
• Able to work in a dynamic and fast paced environment
• Computer literate, ability to use MS Word, MS Excel and manage patient registration
• Must be able to commit to 5.5 days' work week (Specialist Clinic - Fertility)

Responsibilities

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
• Assist doctors and nurses in basic clinical tasks when required
• Collate laboratory and radiology results for doctor's review and follow up
• Perform daily billings and accurate transactions, including closing of accounts

Skills

Customer service

Front-line skills

Teamwork

Multitasking

Meticulous

Organized

Communication

Education

O level / NITEC / Diploma

Tools

MS Word

MS Excel

Job description

At Raffles Medical Group , you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Your key responsibilities will include:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
• Assist doctors and nurses in basic clinical tasks when required
• Collate laboratory and radiology results for doctor's review and follow up
• Perform daily billings and accurate transactions, including closing of accounts

Job requirements

• Minimum 'O' Level / NITEC / Diploma in any discipline with at least 1 - 2 years of working experience in clinic settings preferred
• Meticulous and organised, able to multi-task and work in teams
• Good customer service and front-line skills
• Able to work in a dynamic and fast paced environment
• Computer literate, ability to use MS Word, MS Excel and manage patient registration
• Must be able to commit to 5.5 days' work week (Specialist Clinic - Fertility)